Introduction
Can I associate a threshold profile to multiple server monitors in one go?
Yes, you can bulk associate a threshold profile to multiple server monitors in one go. Use Case: A user has 20 servers for monitoring. The account has a threshold profile "Server" created. Now, the user wants to associate the profile "Server" to 15 ...
How to associate a server monitor to a monitor group?
Please follow the below steps: Go to the Summary page of the server monitor to which you want to associate a monitor group Beside the Display Name of the server monitor, click on the Hamburger icon > Edit Under Associate with Monitor Group(s) , ...
What are the bulk deployment methods available for server monitoring?
Windows: Remote Commands Active Directory Custom Scripts During installation of the agent PowerShell DSC Using Google Cloud Platform (GCP) SaltStack Via System Center Configuration Manager (SCCM) Via ManageEngine Desktop Central Linux: Chef Puppet ...
How does auto-discovery of child applications work?
Applications will be auto-discovered once the Windows or Linux agent is installed in your server. Auto-discovery will happen only if the option Auto discover applications on the server is set to Yes in the Settings page (Admin > Server Monitor > ...
How does auto discovery of services and processes work in a configuration rule?
While setting up a configuration rule, the user can set the value as True for the options Auto Discover Services, Auto Discover Processes for the agent to automatically match the services/processes running in your server with our default list and ...
Is it possible to alert the user only for server availability?
Yes, it is possible to be alerted only for server availability and not for all the other performance attributes by creating a threshold profile with all the fields empty. Let us consider a use case: A user has the Windows agent installed in a Windows ...
What happens to your server monitor if you upgrade/downgrade your pack?
Let us look at two different scenarios to see what would happen to your free monitors when your pack is upgraded/downgraded. Use Case: A customer has 10 servers and starts off by using the Free pack, then decides to move to a paid pack. Upgrading ...
How to exclude a particular child application from monitoring?
It is possible to exclude specific child metrics/resources like disk usage, network adapters, IIS applications, SQL databases, and more from monitoring. Please follow the steps below: Use the Threshold Configuration option under every child ...
Set up a configuration rule for a new server monitor added
Configuration Templates have been deprecated and successfully replaced with Configuration Rules. Please ensure you have migrated to rules to continue using this feature. Purpose: Bulk associate configuration profiles to new server monitors added. Use ...
Set thresholds in bulk for various resources monitored in a server
Purpose: For child metrics/resources like disk usage, network adapters, IIS applications, SQL databases, and more, set thresholds in bulk to get alerted when the configured value exceeds. This feature is available across all monitor types. Use Case: ...
Can I set individual threshold values for my network interfaces?
Yes, it is possible to set thresholds and get alerted when individual network interface cards exceed the configured value. Log in to Site24x7 and navigate to Server > click on the server monitor to which network thresholds needs to be configured. ...
Associate configuration profiles during Windows/Linux agent installation
Site24x7 provides monitoring of Windows and Linux servers by using our Windows and Linux server monitoring agents respectively. These server monitoring agents can be installed using the installation wizard or using command line arguments. Further, ...
How can I monitor servers in a network where only certain servers have internet connection?
Working Principle: The server which has internet connection can act as a proxy for the other intranet servers. The agent installed in the intranet servers will communicate via this proxy server. You can also configure proxy for your Windows and Linux ...
Can I associate configuration profiles to my Linux/Windows server monitor while installing the Linux/Windows agent?
Yes, a user can associate threshold, resource, notification profiles and group/display name during the initial phase of agent installation via command line arguments, rather than creating profiles in the Site24x7 web client. Let us consider a simple ...
What is the next step after the successful installation of my Windows/Linux server monitor?
After successful installation of the Windows/Linux server monitoring agent, the user can add plugin integrations, set threshold profiles, associate IT automations and lot more. In the Site24x7 web client, go to Server > Server Monitor > Servers > ...
Bulk addition/deletion of services and process to other Windows/Linux server monitors in your account
You can bulk add/delete services and processes to your Windows/Linux monitors in the Site24x7 console. You can delete a service/process only when the monitor is UP. Follow the below steps: Log in to your Site24x7 account. Navigate to Server > select ...
Showing incorrect display name and host name in the Site24x7 client
Site24x7 collected the host name and the display name using two methodologies: By using the platform module in python By using socket module in python Although both the names are stored, the host name is presented from the platform module in the ...
Server monitoring agent upgrade
Agent upgrades can be manual or automatic. The current agent version used by the server monitor can be found under the monitor's display name. Auto Upgrade: A user can opt for Auto Upgrade in the Settings page (Admin > Server Monitor > Settings) in ...
What should I do if I am unable to find the service/process running on my server in the Services and Processes list?
Once the Windows/Linux agent is installed, services/processes on your server will be auto discovered and marked for monitoring. But in case, you are unable to find a particular service/process, follow the below steps: Click on Discover Services and ...
How many services and processes can I monitor per server monitor?
Add and monitor services and processes running on your Windows, Linux, FreeBSD and OS X servers. Please find below the number of services and processes that can be monitored per server monitor. OS Number of services/processes that can be monitored ...
How does alerting work for disk utilization thresholds configured for server monitors?
Threshold values for disks can be set in three ways in the Site24x7 web client. Log in to Site24x7 and go to: Admin > Configuration Profiles > Threshold and Availability. Set thresholds under Disk Utilization Threshold to set a threshold value for ...
To bulk upgrade the server monitoring agent
Please follow the steps below to upgrade your server monitoring agent for multiple servers in one go: Log in to your Site24x7 account. Go to Admin > Inventory > Bulk Action. Click on Upgrade Server Monitor Agents. Filter out the server monitors based ...
Setting disk utilization thresholds for server monitors
The disk utilization thresholds for server monitor monitors the amount of disk used on a machine/server on a per-minute basis. Threshold values for disks can be set via three ways in the Site24x7 web client. Log in to Site24x7 and go to: Admin > ...
Average utilization of memory, CPU, network for the agent and the server
For a server, data collection for memory, CPU and network usage happens every 5 minutes. So, metrics in the dashboard presents the average of data within an interval of 5 minutes. Refer our help doc for a detailed note on this. Related Articles: ...
Possible outage scenarios and their troubleshooting steps for a server monitor
The following table list the possible outage scenarios and steps to resolve them: Possible Scenarios Troubleshooting Steps The server was never up since installing the agent. Try using a proxy to connect to the internet. Learn how to set a proxy for ...
Down scenarios as reported by the server monitoring agent
The following are the possible cases when a server monitor is reported as Down by the server monitoring agent: When there is a server shutdown When the agent service is stopped. During a delay in restarting the server If there is a problem in the ...
Check bandwidth utilization of a server
Site24x7 Server monitoring provides information on critical performance metrics of a server. One among them is to check the bandwidth utilization of a server. The bandwidth utilization is the amount of bandwidth utilized from the total bandwidth ...
View customized data in Server Monitoring
Site24x7 Server monitoring gives the option to customize the data based on your need. You can view and compare all your stats including CPU utilization, system load, memory utilization, free physical memory, free swap memory to dig deeper into your ...
Start/stop the server monitoring agent
Follow the steps below to start, stop, or restart a server monitoring agent for Windows, Linux, FreeBSD, and OS X. Windows agent: Follow either of the two methods given below to start, stop, or restart the server monitoring agent in your Windows ...
Troubleshooting steps if the server monitor fails to show up on the Site24x7 web client even after successful installation of the agent
In cases where the server monitor does not show up even after proper installation of the agent, check if: The device key given is correct. Ensure TLS version 1.2 is enabled. Check connectivity to Site24x7 servers from your Windows/Linux machines. ...
Alerting mechanism for threshold violation in server monitoring
When the memory/CPU threshold for a server monitor exceeds, there are some basic checks done before alerting the end user. If there is a threshold violation in the current poll and the last five polls (including current poll) is more than the set ...
Site24x7 Server Monitoring agent
Server Monitoring Architecture Agent Overview and Security Add a Server Performance Metrics
Prerequisites for installing the server monitoring agent
Check out the prerequisites for installing the server monitoring agent. Also, read on how the server monitoring agent works and the OS platforms we support.
Necessary domains, ports, and IP addresses to be allowlisted to allow access in my firewall for the server monitoring agent
The server monitoring agent uses one way outbound HTTPS to communicate with the Site24x7 central server. Please provide access to the below ports and domains to facilitate this communication: Domains - plus.site24x7.com (Primary data center), ...
How secure is the server monitoring agent
The Site24x7 monitoring agent poses no threat to the security of your server. The Site24x7 server monitoring agent uses only one-way HTTPS connection which is firewall friendly and you do not normally need to open up any new ports to the outside in ...
Restart the server monitoring agent services from Windows or Linux platforms
Follow the below steps to restart the Site24x7 agent services based on your platform: For Windows platform In the Windows home screen, navigate to Start and run the command services.msc This will open up the Services window. Search and select ...