Introduction
What happens to the server monitoring agent when the server or host has no inbound network connectivity?
The server monitoring agent requires only an outbound connection for sending the performance and health metrics of the server. Inbound connectivity is required for performing monitoring and remediation activities. These are the actions that require ...
How can I exclude a few disk partitions based on their file systems?
If you want to exclude a disk partition from monitoring based on its file system type, you can do that with our server monitoring Configuration Rules. The Exclude Disk File System feature filters the disk partitions based on their file systems. To ...
How to configure alerts to be sent to different users for different servers
Different server groups have different use cases and eventually, different directly responsible individuals (DRIs). An alert from a server should be directed to the proper DRI to ensure prompt action and minimized alert fatigue. With Site24x7, you ...
List of log files generated and maintained by the Site24x7 server monitoring agent
Here is the list of log files generated by the Linux and Windows server monitoring agent. The log files are stored in the same directory where the agent source file is installed. By default they are at: For Linux : ...
MySQL monitoring FAQs
Please find below some common FAQ's related to MySQL monitoring from Site24x7: Does Site24x7 need write permission to access databases? No. Site24x7 needs SELECT permission for performance_schema, information_schema, and EXECUTE permission for sys ...
Why am I getting alerts for the disk partitions deleted from the server?
You might receive alerts for the disk partitions that got deleted from the server because the server monitor might still be monitoring them. If any disk partition is removed from the server, it might not get automatically removed from the server ...
Top Process mail alerts when the CPU or memory exceeds the configured threshold
When a metric exceeds a configured threshold limit, the user will receive an email alert to their User Alert Group email. The alert will provide the information on the top processes that have utilized the maximum CPU or memory with their respective ...
How to retrieve logs from server-agent-based monitors?
If you have a Windows agent, you can use the following path to retrieve the agent logs: Go to the installation directory > Site24x7 > WinAgent > Monitoring > Logs If you have a Linux server, you can retrieve logs for your server agent by using the ...
FAQs on mapping and adding a server based on hostname
What would happen if the option Map and add a server based on hostname is enabled? Server monitors will be mapped only based on the hostname defined by the sys admin, and not the instance IDs and UUIDs. Read a use case. Will it overwrite the ...
Reactivate server monitor after upgrading license
When there is no license count available for adding a server monitor, the agent will be installed in the server; but the monitor will be in the Suspend state in the Site24x7 web client. The agent service will be active and continue to communicate ...
Possible reasons why a disk partition is not added to Site24x7 for monitoring
Only the first 25 disk partitions will be added for monitoring. Linux: For Linux, only the local disk partitions present while executing the following command will be added: df -l -T The 'df' utility will display disk details only for disks that the ...
How to check if the hostname for my server monitor is updated?
When there is a change in the hostname of your server monitor, it will be automatically updated in the Site24x7 web client in the next data collection. Go to Server > Server Monitor > Servers > click on the server monitor whose hostname is changed. ...
FAQs on server monitoring agent security
Does Site24x7 ask for any client server password(s) to perform monitoring? No, Site24x7 does not ask for any server password(s) to perform monitoring. How does Site24x7 monitor availability of server? A status information check (heartbeat check) is ...
Why is my service/process not getting added for monitoring?
Ensure the service/process is running. Only active services/processes will be discovered. Retry the discovery process after clicking on the refresh icon in the Discover Services and Processes popup. Refer to this article for step-by-step ...
Restart server from mobile app
The server restart option is available only to Super Admins and Admins. The restart option is hidden for users with other roles like Operator and Read-only roles. Track the performance of your servers and perform actions on the monitors using the ...
Disable notifications for a particular disk partition
Yes, you can choose to stop monitoring and not receive alerts for a particular disk partition by using one or more of the following methods: Exclude the desired disk partition via Configuration Rules: Exclude specific disk partitions from monitoring ...
Criteria in configuration rules
When adding a configuration rule, an important step is defining the Criteria. These are the standards by which rules are formulated. This involves selecting two options: Condition (AND or OR) Note: By default, the condition is set as AND. Monitor ...
What are the bulk actions supported for server monitoring?
The following bulk actions can be done for server monitors and Windows/Linux applications: Modify Threshold Profile Modify Notification Profile Modify Server Resource Check Profile Modify User Alert Groups Modify Check Frequency Modify Plugin ...
How does poll strategy setting work?
When configuring thresholds for performance metrics, you can set strategies depending on which the monitoring agent will send alerts during a threshold breach. Here are the available options: Poll count Poll average Time duration Average time Poll ...
Troubleshooting steps if a service is not getting added to a server monitor via configuration rules
Ensure to enter the service name while adding the configuration rule, and not the service display name. Note: Click on properties of that service in the service.msc file to get the service name. Ensure special characters are not included while ...
Why does a particular disk partition get re-added for monitoring even though it has been excluded using configuration rules?
Use case: A configuration rule has been defined to exclude some disk drives from being monitored. But the drives get re-added back for monitoring. How it works: The configuration rule, when run manually, will execute as per the rule action ...
Can I view the CPU and memory used by each process running in my server?
Yes, the CPU and memory used by each process in the server can be viewed to find out the root cause of the bottleneck and enable faster troubleshooting. Please follow the steps below: Log in to Site24x7 and go to Server > Server Monitor > Servers. ...
Can I be notified on cron script failures in the ping URL itself?
Yes, if a failure occurs inside the script and you want to be notified with a status change (Down, Trouble, Critical) in the cron monitor, use the new "/event" endpoint. To mark the cron monitor as Trouble: ...
Can I set multiple threshold values for a single disk partition in a server monitor?
Yes, multiple threshold values and corresponding alert types can be configured for every individual disk partition of a server monitor in Site24x7. Please follow the steps below: Log in to Site24x7 and go to Server > Server Monitor > Servers. Click ...
Can i monitor applications running in the server along with the Windows/Linux monitoring agent?
Yes, once the Windows server monitoring agent is successfully installed, the following Microsoft applications will be auto-discovered and added for monitoring: Exchange IIS SQL BizTalk SharePoint Active Directory Failover Cluster Hyper-V Windows ...
Basic and advanced Windows and Linux applications
Once the Windows/Linux server monitoring agent is installed, it will auto-discover and add applications like IIS, SQL, Docker. The following list categorizes the applications based on licensing. Basic Monitors: Microsoft IIS Monitoring Windows Server ...
What is included with one server monitor?
Each server (irrespective of CPU/RAM) monitor consumes two basic monitor licenses. For every server monitor added, the following will be included: Polling frequency starting from one minute Server uptime with special false alert protection More than ...
What is the average resource usage by the server monitoring agent?
Parameters Windows* Linux, FreeBSD, OS X CPU Less than 1% Less than 1% Memory 10 MB 25 MB Bandwidth Less than 20 KB every 5 minutes Less than 30 KB every 5 minutes Disk 200 MB 200 MB *If there are Windows applications such as SQL, IIS running on the ...
Convert from an uptime monitor (free) to a full-fledged server monitor
Please follow the steps below: Log in to Site24x7 and go to Server > Server Monitor > Servers > click on the server monitor. Beside the monitor display name, click on the option Uptime Monitor. If you have the license, the monitor will be ...
How does alerting work for disk utilization thresholds when a combination of threshold settings are configured?
Threshold values for disks can be set via three ways in the Site24x7 web client. Log in to Site24x7 and go to: Option 1: Admin > Configuration Profiles > Threshold and Availability. Set thresholds under Disk Utilization Threshold to set a threshold ...
Use Case: Map/add a server only based on hostname when re-adding server monitors
Use Case: Consider deleting and cleaning up virtual machines (VMs) on a daily/monthly basis. This requires the sys admin to re-add the monitors for monitoring by Site24x7. Problem Statement: Since the VMs are deleted and created again, the instance ...
FAQs on upgrading to TLS version 1.2
What is TLS? TLS is a secure way of client-server data communication. The TLS protocol protects the confidentiality and integrity of the information passed between two systems. Why migrate to TLS version 1.2? As Site24x7 is a SaaS-based product, it ...
Can I change the polling frequency/interval of data collection for server monitors?
Yes, the polling frequency for data collection can be changed from a range of 1 min, 2 mins, 3 mins, 5 mins, 10 mins, 15 mins, 30 mins, 1 hour, 3 hours, 6 hours, 12 hours, to one day. This setting can be done in bulk for multiple monitors at once or ...
Why do I see a sudden spike in my memory usage once I install the server monitoring agent?
Use Case: A user installs the Windows agent in around 20 servers. Once the installation is successful, there seems to be a sudden spike in the memory usage of these servers to 100%. Solution: A memory spike after installing the server agent could be ...
Work-around to avoid false alerts in server monitoring
Use case: A server monitoring set up that has jobs running periodically throughout the day at unspecified times, and for an unspecified amount of time. As these jobs are running, they use up the server's CPU usage to 100%. This triggers false alerts, ...
Possible reasons for an agent communication failure
When there is a failure in the agent communication, you will get a message, "Agent service <name> could not establish communication with the Server. Please check if there is a problem with the Network Communication. This could also happen if the ...
Can I view performance charts based on the time period and attribute?
Yes, the icon beside every metric lets you to view performance charts for CPU, disk, memory, processor queue length, and more. For example, if you wish to view the performance report for memory utilization, follow the below steps: Go to Server > ...
Can I generate a Root Cause Analysis (RCA) report manually?
Please follow the steps below: Go to the server monitor Summary page for which RCA has to be generated. Hover on the Hamburger icon beside the monitor name. Click on Root Cause Analysis. A RCA report would be generated and sent to your registered ...
Can I clone/duplicate an existing configuration rule?
Yes, it is possible to clone/duplicate a rule to create a new one. Being able to duplicate existing ones would potentially save a lot of setup time. Use Case: A user is monitoring around 10 servers and has a configuration rule named Windows Template ...
Will the existing services/processes in my server be replaced with the ones added in a configuration template, during bulk association?
Yes, there is a possibility that the services/processes in your server monitor will be replaced with the ones in your configuration template. Configuration Templates have been deprecated and replaced by Configuration Rules. The below use case applies ...
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