Troubleshooting
How to increase the Script Execution Timeout value for plugins
If a plugin's script execution time exceeds the Script Execution Timeout value configured in Site24x7, it could result in errors during plugin installation or disrupt the polling for existing plugin monitors. In such cases, you need to extend the ...
Troubleshoot the HTTP Error 403 (Forbidden) for Jenkins
When installing the Jenkins monitoring plugins, you may encounter the following error: HTTP Error 403: Forbidden: This error usually indicates that you don't have the necessary permissions to access a particular resource or perform a specific action ...
Troubleshoot Error 401 (Unauthorized error) for RabbitMQ
When installing the RabbitMQ monitoring plugins, you may encounter the following error: HTTP Error 401: Unauthorized: This error occurs when the user attempts to access the /api/overview endpoint of RabbitMQ server, which requires authentication, but ...
Troubleshoot "[Errno 111] Connection refused" error for RabbitMQ plugins
When installing the RabbitMQ plugin, you may encounter the following error: urlopen error [Errno 111] Connection refused: This error usually occurs when the plugin tries to connect with the RabbitMQ server but is unable to establish a connection. ...
Troubleshoot the [Errno 111] Connection refused error for Oracle plugins
When installing Oracle database monitoring plugins, you may encounter the following error: DPY-6005: cannot connect to database. [Errno 111] Connection refused This error indicates that there is an error connecting to the Oracle database server. Here ...
Troubleshoot the "[Errno 111] Connection refused" error when installing the Elasticsearch plugins
When installing the Elasticsearch monitoring plugins, you may encounter the following error: URL Error [Errno 111] Connection refused: This error usually indicates that the Elasticsearch client is unable to establish a connection to the Elasticsearch ...
Troubleshoot the "ORA-12514" error when installing Oracle plugins
When installing the Oracle database monitoring plugins, you may encounter the following error: ORA-12514: TNS:listener does not currently know of service requested in connect descriptor: This error typically occurs during attempts to establish a ...
Troubleshoot the Unauthorized user (Error 401) when installing Tomcat plugins
When installing Tomcat plugins, you may encounter the following error: Unauthorized user. Does not have permissions. HTTP Error 401: This error usually occurs when the user accessing the Tomcat Manager application does not have the necessary ...
Troubleshoot "[Errno 111] Connection refused" error when installing Tomcat plugins
When installing Tomcat plugins, you may encounter the following error: We failed to reach a server. Reason: [Errno 111] Connection refused: This error indicates that your client is unable to establish a connection to the Tomcat Manager URL, but the ...
Troubleshoot the "pymysql module not found" error when installing the MySQL plugin
If you're encountering the pymysql module not found error, it likely means that the pymysql Python library is not installed on the server. pymysql is a Python package that provides a way to interact with MySQL databases using Python code and is used ...
Troubleshoot connection errors in the MySQL plugin
When configuring the MySQL plugin, you may encounter the following errors: Error : Connection Error - This error typically indicates that there is a problem establishing a connection to the database. Sometimes, this message is supplemented with an ...
How to configure the NGINX status page for monitoring NGINX performance
The NGINX plugin uses the NGINX status page to pull the performance metrics of the NGINX server. You may encounter the following errors while installing the NGINX plugin integration: Error_code : HTTP Error 404: This error usually indicates that the ...
Troubleshoot the Error 404 and Error 99 for RabbitMQ
When installing the RabbitMQ plugin, you may encounter the following errors: HTTP Error 404: Not Found: This error usually occurs when Site24x7's RabbitMQ monitoring plugin attempts to access the /api/overview page of RabbitMQ, but the resource ...