Introduction
Troubleshooting MIB file upload issues
Purpose of the MIB browser in Site24x7 A management information base (MIB) browser helps you view the parsed MIB tree of the MIB file. From the MIB tree, you can select any node (or OID) and add it as a performance counter or an SNMP trap on ...
How to query OIDs in the MIB browser
The managed objects in a management information base (MIB) are called object identifiers (object IDs or OIDs). OIDs are identifiable by strings of numbers separated by dots. Learn how to open the MIB browser and configure SNMP settings. You can query ...
How to upgrade the Network Module to the latest version
What's new Log4j upgraded to 2.17.2 PostgreSQL upgraded to 10.20 JRE version upgraded to Zulu 8.60.0.21 Why you should upgrade your Network Module The latest Network Module version has code-level enhancements that improve security and restrict ...
What are the prerequisites for running the Network Module in Windows?
To run the Network Module without any glitches, you must have administrator privileges in the system where it is installed. Here are the steps to check if you have administrator privileges: From your Windows machine, navigate to the On-Premise ...
Why is my network device or agentless server monitor classified incorrectly?
Topics covered in this doc: How are devices classified? Why is the device classified incorrectly and how do I fix it? How are devices classified? When a device is scheduled for discovery using an SNMP credential, we obtain the device identifier of ...
How to share the SNMP v3 request logs to analyze credential issues
The Site24x7 support team is available to assist you with solving SNMP v3 request credential issues. To troubleshoot the issue, we need you to capture SNMP v3 request logs data and send it to us. This article describes the process to capture this ...
How can I perform bulk actions on the performance counters?
You can perform bulk actions, like Suspend, Activate, and Delete, on: Multiple performance counters across several devices with the same device template. Multiple performance counters associated with a single device. Note You can perform bulk actions ...
How do I stop the auto-addition of new interfaces to an existing network device?
When new interfaces are added to a monitored network device, by default, the Network Module will auto-discover and add them to their corresponding network device, thus consuming your license. This auto-discovery occurs at predefined intervals and ...
Security for Site24x7 Network Monitoring
How is performance data sent from the user environment to the Site24x7 Data Center? The On-Premise Poller uses a HTTPS connection to send performance data from the user environment to the Site24x7 Data Center. What access does Site24x7 need to ...
Troubleshooting steps if some widgets do not show data
Troubleshooting steps if some widgets do not show data In the Network > Device Performance tab or Server-Agentless > Summary tabs, if you're unable to view values for CPU Utilization, Memory Utilization, or Hardware Details and are instead receiving ...
Troubleshooting data collection issues while using SNMP v3 credentials
When data collection stops, check: If data collection has stopped for only a particular device or for all devices. If any out of memory (OOM) files are present in the following folder: {poller directory}/NetworkPlus/bin folder The credential ...
Where are the Network Monitoring logs located?
The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller On-Premise Poller logs If you've installed the On-Premise Poller in the default directory ...
Verifying and ending existing processes in On-Premise Poller
When the network module continues to initialize, you might have to end an existing process to fix this. Linux Navigate to /opt/Site24x7OnPremisePoller Stop the On-Premise Poller by executing the command: sudo sh StopServer.sh Kill the existing ...
How do I exclude some interfaces from being monitored while adding a network?
While adding a network for monitoring, you are allowed to create a network discovery rule that lets you set up interface filters. Here, you are allowed to define the following parameters: Interface type Admin state (Up, Down, Testing) Operational ...
How to test if Site24x7 On-Premise Poller is receiving traps?
Testing using Wireshark You can verify if SNMP traps are received by Site24x7 On-Premise Poller using the steps below: Install the latest version of Wireshark. For Windows, you can download from Wireshark's official website. For Linux, you can ...
How to configure a device to send SNMP traps?
Site24x7 On-Premise Poller listens to traps from network devices via port UDP 162. Please follow the below steps to configure your device to send SNMP traps to Site24x7 On-Premise Poller. This can be done in your device either by using a GUI or CLI. ...
Troubleshooting steps if the Layer 2 network map is not discovered
If your map is not discovered after entering the details in Discover Layer 2 Map, or if you see this message "Device mapping does not exist for this map.": Check if the device is reachable through SNMP. Check if your seed device satisfies the ...
Moving a device from one On-Premise Poller to another
You can always change the On-Premise Poller that monitors your device when your needs demand. This feature also helps to balance the load on an existing On-Premise Poller by moving some monitors to another On-Premise Poller. Log in to your Site24x7 ...
Troubleshooting steps if the data collection stops for a network device
Data collection issues could be due to any of the following reasons: The On-Premise Poller is Down. The Network Module is Disabled. The Network Module is Down or Initializing. The device hasn't been recently polled. Unable to fetch proper ...
Troubleshooting steps in case of performance counter test failure or value mismatch
From the Site24x7 web client, go to Network > Network Device . Click on the desired device name and go to the Performance Counters tab. Click Test on the desired performance counter. Copy the Device Identifier/OID from the Test Performance Counter ...
How to edit the bandwidth configuration of network interfaces?
Why is bandwidth configuration required? The bandwidth configuration essentially defines the maximum throughput (in Mbps, Gbps, etc.) that the link can handle. This value serves as the denominator when calculating utilization percentages. Rx Utilized ...
How to find the Device Identifier (sysOID) using MIB browser?
The managed objects in an MIB are called object identifiers (object IDs or OIDs). OIDs are identifiable by strings of numbers separated by dots. Open an MIB browser and configure SNMP settings. You can find the sysOID using the MIB browser. Open the ...
Where can I use device templates?
Device Templates can serve as your helping hand in many ways. Let us consider a few use cases. Let us assume that you are interested in monitoring a Cisco 2505 router and Site24x7 already has a default template for Cisco 2500 series with few sysOIDs ...
Set thresholds in bulk for multiple interfaces monitored in a network device
Purpose: To configure threshold values in bulk for interface attributes like In Traffic, In Packets, etc, in a particular network device and get alerted when the value is <, <=, >, >= the configured value. Steps to follow: Login to your Site24x7 ...
Associate a device template with my network monitor
After successfully adding a network monitor, you can add and associate a device template with that network device. Both default and custom templates can be associated with network devices. You must add and associate a device template with a network ...
Troubleshooting steps if a network device shows a configuration error or is discovered as unknown
A device shows a configuration error or is listed as unknown if: The Simple Network Management Protocol (SNMP) credential entered is incorrect. The device is not responding to SNMP requests. A device template is not associated. To troubleshoot: ...
How to check the SNMP reachability of network devices
Site24x7's On-Premise Poller uses SNMP to monitor and collect performance metrics from monitored devices. You can check if a network device or a server is reachable through SNMP from the On-Premise Poller using: Site24x7's MIB browser The MIB browser ...
Troubleshooting steps when the Network Module does not start properly
Follow the steps below to fix Network Module-related issues. If the issue is not resolved by the first step, try the subsequent steps until the issue is resolved. Step 1: Stop the On-Premise Poller and restart it with administrator or root ...
Add a device template to my network monitor
If there is no preset template corresponding to your device, you can create one based on your need. Log into your Site24x7 account and navigate to Network > Device Templates. In the Device Templates screen, click Add Device Template, located at the ...
Troubleshooting steps if a device is not being added or the monitor shows Discovery in progress for more than five minutes
If a device is not being added: Check if the On-Premise Poller and the Network module are Up. Learn more. Check whether the device you’re trying to add is reachable from the machine the On-Premise Poller is installed on. Check if the device is ...
Device types supported for Network Monitoring
Currently, Site24x7 Network Monitoring supports VPN Firewall Switch Router Load Balancer WAN Wireless UPS Printer Storage Cisco Meraki Switches Cisco Meraki Wireless Devices Cisco Meraki Security Appliances Cisco Meraki Cameras You can also monitor ...
How to manually download and enable the Network Module in an On-Premise Poller
Please follow the steps given below to manually download and enable the Network Module for the On-Premise Poller: Stop the On-Premise Poller service. Ensure that there are no existing processes in the On-Premise Poller . Check if there is a folder ...