MSP
What will happen if the customer count in a single Site24x7 MSP account exceeds 500 and above?
As of now, we have few limitations when MSP accounts exceed 500 customers and above. The following features would not be available: Status of monitors in the MSP home page (Home > Dashboards). Alarms feature. The Number of MSP Users in the Customer ...
What are the possible cases when user dissociation will fail?
User dissociation can be done via the Edit Customer Preferences form, Edit Customer Group form, Edit User form. The following list the possible use cases when user dissociation will fail: Use Case Troubleshooting Tip If the user is the account ...
User dissociation in MSP
Dissociation of users can be done via The Edit Customer Preferences form The Edit Customer Group form The Edit User form User dissociation will fail if the user is the Account Contact or the last contact of an User Alert Group. Learn more. User ...
What happens when I delete a configuration profile or third party integration from one or more of my customer accounts?
Configuration profiles like threshold, notification, location profiles, and email templates and third party integrations can be set at the MSP account level and for each of your customer accounts. Similarly, deleting these profiles also depends on ...
How to move Site24x7 On-Premise Poller from one customer account to another?
For an MSP Account in Site24x7, every Customer Account has a unique Device Key. Every On-Premise Poller in a Customer Account is mapped to that unique Device Key and can only be mapped to one account at a time. i.e. it cannot be added at the MSP ...
Associating End-Customers with your MSP Customer Account
You can associate all your end-customers with your MSP Customer account by assigning unique roles and privileges to them. There are seven different User Roles that you can assign to an end-customer: White labeled Client Portal (Read Only): Enable ...
How to add servers currently monitored by Site24x7 in one account to multiple MSP customer accounts?
Use Case: An existing Site24x7 user has server monitoring for multiple customers in a regular Site24x7 account and plans to move to the MSP Plan. Now, the MSP wants to change the server monitors to the corresponding 'customer accounts' under their ...
Tell me more about MSP pricing and licensing
Single billing across all MSP customer accounts: MSPs have a unified billing system across all their customer accounts. The MSP Admin can subscribe, upgrade, purchase additional add-ons and alerts, which can then be used across customer accounts. ...
How can my MSP end customer access the rebranded customer portal?
Setting up rebranded customer portal The customer portal can be set up during the customer account creation process. Learn more about creating a custom login URL. Inviting/Providing access to your end customers: To provide access for your ...
Converting Site24x7 Evaluation account into MSP Edition
MSP Edition lets you manage your customers' IT stack efficiently with our secure, scalable, and affordable monitoring suite for MSPs and CSPs. White label your monitoring platform and reports with a custom name, logo, and URL so that you can promote ...
MSP customer portal access via a custom rebranded URL and CNAME mapping
Although you use Site24x7 for providing managed monitoring services to your customers, you might want to bring in some branding to boost your business reputation. With the custom URL option in MSP Account, your customers can easily view their monitor ...