Introduction
What is Polling in Site24x7?
Site24x7 captures the uptime and critical performance status of your websites, servers, and web applications. To achieve this, Site24x7 persistently checks the availability and collects relevant performance data from your monitored resources at ...
How does Site24x7 roll out IP updates to customers?
Once an IP location update in planned by Site24x7, we make sure our customers are kept informed via email and our community post. This information will be passed onto the customers at least a four days prior to the actual IP being made live. This is ...
How to set thresholds and get alerted based on the number of DOWN locations?
By configuring the proper thresholds for your web application, you can decide when to get alerted for a DOWN monitor. Let's say you have a web application that you monitor from our three global locations and your downtime rule is set as three ...
Site24x7's intelligent polling logic during Monitor outage
For Internet service monitors, all paid plans, excluding the Enterprise plans allows you to monitor your websites from 8 test locations (1 primary and 7 secondary locations). For Enterprise plans, monitoring can be performed from up to 16 locations. ...
Monitor types that can be cloned using Site24x7 Clone option
To create an exact copy of your existing monitor with the same configuration settings, you've to access the "Clone" functionality in the client. Most of the internet-facing services that Site24x7 supports can be cloned. Please find below the list of ...
Browser requirements for accessing Site24x7 web client
Users of Site24x7 are recommended to update your current browsers to the latest version to ensure fast and uninterrupted user experience. In case there is a problem accessing the Site24x7 web client, please make sure to update to these browser ...
How does Site24x7 always ensure the availability of its location agents during monitoring?
Site24x7 uses a preferred location recheck logic in the back-end to ensure the availability of all monitoring locations. This logic is only applied when you've disabled the option "Restrict monitoring within selected locations" in the Location ...
Steps to partially update monitor settings in bulk using API
Monitor details like notification profiles, threshold and availability can be changed/updated in bulk using API without affecting the existing configuration settings. Use Case: A user wants to change only the notification profile of a monitor without ...
Getting notified on IP updates
For an uninterrupted monitoring experience, IP addresses of Site24x7's monitoring locations should be whitelisted in your firewall policy. During any IP related update, Site24x7 will usually notify you via the methods listed below: You'll be promptly ...
Automating your IP whitelisting
For an uninterrupted monitoring experience, IP addresses of Site24x7's monitoring locations should be whitelisted in your firewall policy. Read this article to know more.Now, Site24x7 has mapped all the IP addresses of our global monitoring locations ...
Monitor the network and system monitoring product of your company for free
Site24x7 monitors the uptime and integrity of the monitoring product used by your company. Site24x7 provides, what we call, "Free Complement your IT Monitoring", by monitoring your systems management products using a server agent-based approach. You ...
How to mark a monitor outage as UP after a scheduled maintenance window?
The polling mechanism of a monitor, pause during a scheduled maintenance window and it causes the monitor to be in a down status during this window. The maintenance period affects the overall availability, which is then reflected in the availability ...
Outgoing IP to be whitelisted from your network for API Access
Site24x7 APIs help to achieve all operations that can be performed on our web client. You can try whitelisting the domain accounts.zoho.com. If you're not able to do that, then you can whitelist the following IP addresses: 204.141.42.100 ...
What is uptime?
Uptime is the amount of time (in days, hours and minutes) the server, network, or website has been running (up). This is usually listed as a percentage, like 99.9% uptime for a given period of time. The uptime for a server, network, or a website ...
Apdex score
Apdex is a numerical measure of user satisfaction with the performance of the applications. Refer our blog on "Measure end-user satisfaction with Apdex''. The index is based on three zones of application responsiveness: Satisfied: The user is fully ...
Device/Licence Key
Device Key is a unique and secure alphanumeric key that can be accessed by logging in and navigating to Admin > Developer > Device Key. It is an authentication mechanism where the Site24x7 agent pushes the performance metrics to site24x7.com to ...
Where are Site24x7's physical data storage regions located?
Site24x7's integrated data centers are located in the US, European Union, India, China, Australia, and Japan. All Site24x7 customer-related data are stored in these physical storage regions. Data Center USA European Union India China Australia Japan ...
SLA Reports
Site24x7 provides unique SLA management capabilities that assist organizations to define SLAs and proactively monitor their compliance. The agreements can contain service performance metrics for the levels of availability, response time, or both, and ...
Monitor count
Monitor count refers to the number of websites/servers you add for monitoring. If you add ESX servers, we automatically discover all the available VMs on each ESX server and count it as a VM monitor, thus increasing your total monitor count.
List of SMTP Servers that need to be whitelisted to receive timely alerts/reports from Site24x7
Please white list the following set of IP addresses in order to receive timely alerts/reports from Site24x7. These are IPs used by our SMTP servers: 135.84.80.0/25 135.84.80.160/27 135.84.82.0/25 135.84.82.128/27 To view the continent-wise split-up ...
Steps taken by Site24x7 to prevent false alerts
Site24x7 is committed to zero false alerts and we have numerous measures in place to make sure downtime alerts from Site24x7 are genuine. Site24x7 eliminates false alarms by applying the "False Alarm Protector". Threshold and Availability Profiles ...
Retention of performance data across Site24x7 monitors
The performance data from the different monitors are stored for the following time period: RAW data for every poll (based on your configured check frequency) will be stored for the last one month. However, for Custom time period the hourly data will ...
Avoid Scheduled Maintenance window from affecting my Availability SLA reports
By default, when SLA reports are generated, monitors under maintenance will not be considered as 'Up' or 'Available'. However, you can customize these reports to treat the monitors as up during the scheduled maintenance time period. Log In and ...
What are Basic and Advanced Monitors?
Site24x7 licensing and pricing work based on the monitor type categorization. For the ease of usage and based on the complexity of monitoring, we have categorized Site24x7 monitors as Basic Monitors and Advanced Monitors. We typically charge for a ...
Continent-wise listing of our monitoring locations along with their IP addresses
You can follow this page to view the continent-wise split-up of our monitoring locations along with their IP addresses. Additionally, follow our forum topic to receive all our IP related updates. Also, get to know the list of SMTP servers that need ...
Difference between Primary and Secondary monitoring locations
Primary Location is the main location from which your configured monitors will be polled according to your set poll interval. If a website is reported down when polled from a primary location, then the Site24x7 servers will check the status of the ...
How does Site24x7 calculate downtime of a website?
When a website availability check from its primary monitoring location fails, Site24x7 waits up to 15 seconds to get a response from the website (15 seconds is the default connection timeout period). If there is no response within 15 seconds, ...
Steps to terminate your Site24x7 Products
Site24x7 lets you terminate your account permanently. Follow the steps listed below to initiate termination of your Site24x7 account: Login in to Site24x7 account. Navigate to the Admin > My Account > Account Settings > Terminate Account Once you ...
Common HTTP response codes and their definitions
HTTP Error Codes: Error codes will help you identify the reason why your website is reported 'down' by Site24x7. Below table gives a fair idea about different HTTP error codes, corresponding reason and World Wide Web Consortium definitions for each ...