Subscriptions and Billing
Infrastructure monitors pricing update-March 2023
Over the years, as we have extensively enhanced our product capabilities and evolved to become a full-stack monitoring platform, we have left our pricing untouched since 2012. With rapid increases in infrastructure costs, we are forced to increase ...
What are the various currencies supported by Site24x7 for payment?
Site24x7 allows you to make subscription payments in multiple currencies. However, the available currency types for a user is based on the domain to which the user has logged into. For example, if you've logged into Site24x7 China domain, you'll be ...
Move my existing offline billing profile online
Existing purchase order customers who pay their subscription via an invoice are considered to have an offline billing profile. The advantage of moving the billing profile online is that it supports recurring subscription payment and also the customer ...
To change credit card information
Please follow these steps to change information on your credit card: Login to Site24x7 Navigate to Admin > Subscriptions Click Billing Details under Zoho Stores This will open information about your existing credit card Click Change Card and modify ...
Modes of payment supported by Site24x7
We offer 3 types of payment options: Credit Card (Automatic renewal) PayPal (Automatic renewal) Purchase Order (Annual Subscription only) Site24x7 subscription is handled by Zoho Stores. To subscribe through Credit Card or PayPal, please login to ...
Upgrade to paid subscription
Site24x7 uses Zoho Stores for its subscription handling. To upgrade to a higher pack, please follow the steps given below: > Click Admin > Subscriptions > Click Upgrade Pack under Zoho Stores. > Choose the required pack and click Upgrade. > Complete ...
Subscription Plans and Monitoring Test Locations
Most paid packs except "Elite, Enterprise and Enterprise Web packs" allow you to monitor your websites from 8 test locations (1 primary and 7 secondary locations). Elite, Enterprise and Enterprise Web pack subscribers are allowed to monitor from 16 ...
Confirmation that my payment has been successfully processed and my account has been upgraded
When a payment is successfully processed you will be routed back to the Site24x7 billing details page. An email notification will also be sent to your registered email address with the subject Site24x7 Package Upgrade Notification. The mail will ...
Recurring payments/renewals in Site24x7
Recurring or renewal payments ensure uninterrupted monitoring of your resources. If your payment is made via credit card or PayPal, the card or PayPal account will be charged automatically on the date when your next payment is due. For customers ...
Purchase add-ons and alert packs separately, independent of an account upgrade
Add-ons and alert packs can be purchased based on your usage requirements and independent of your account upgrade. User can purchase any number of additional add-ons based on their selected package. Site24x7 uses Zoho Stores for all its subscription ...
Download Invoices
Site24x7 uses Zoho Stores for all its subscription handling. To know how to download your invoice click here.
Assign a different email address, that is not part of the monitoring account, to receive billing invoices from Site24x7
Billing invoices can be sent to an email address (for example, accounts or finance teams) without adding them as a contact to your Site24x7 monitoring account. To change or add a new contact for receiving the billing invoice, please send an email to ...
Refund policy of Site24x7
Site24x7 offers a 30-day Money Back Guarantee and a free 30-day trial on all new sign ups. If you do not upgrade your account, your account will be automatically converted to a Free Account, after this trial period. Refunds will be done within this ...
Downgrade Site24x7 subscription account to a free account
Please follow the steps given below to downgrade your Site24x7 subscription account to a free account: Login to Site24x7 and navigate to Admin > Subscription > Downgrade my account A new window with your existing plan will open. Hover over it and ...