Introduction
Resolving the Issue: 'Applications suspended due to auto-suspended instances'
Why were applications suspended automatically? Previously, applications were automatically suspended when all their instances were scaled down. How to resolve this? If an application is marked as suspended while some instances are still actively ...
DC migration steps for APM Insight agents
For Server based installations 1. Obtain the new device key. 2. Update the license.key value in the APM Insight configuration file (or the environment variable mentioned) with the new device key. The location varies for each agent, as listed below: ...
Data retention period for APM metrics
The table below explains the data retention period for APM metrics data stored by Site24x7. Data type Retention period Traces 7 days Raw data or other metrics 30 days Reports 5 years Related Articles: Data retention for logs Data retention in Real ...
Understanding automatic integration of Site24x7 APM and server monitors
Server and APM instance integration happens automatically in the Site24x7 console. Once integrated, the performance metrics of the integrated servers are displayed in the Server Metrics tab on the APM details page. During APM instance monitor ...
APM Insight agent log paths
Folder path to view One agent logs One agent logs can be found only in the common application folder in Windows (usually under C:\ProgramData from Vista onwards). Check the following folder path in Windows: C:\ProgramData\Site24x7APMOneAgent\Logs ...
Verify the authenticity of Site24x7 APM Insight agents with Checksum verification
After downloading Site24x7 APM Insight agents, verify the integrity of the downloaded files by validating their checksum. This ensures that the agents are indeed secure and not tampered by any external malicious code or software. After downloading ...
What is application port - why do i receive error when i give app port and restart my server ?
Generally, same application can be run as multiple processes in same machine. You can differentiate those processes in APM Insight using the port number. For standalone/non-web applications, users can configure a unique number as port. Apart from ...
Basic troubleshooting tips for the APM Insight Node.js agent
If you have installed the APM Insight Node.js agent and are facing issues with it, follow the instructions below to troubleshoot your application. License key and logs Check whether your apminsightnode.json file contains the correct license key ...
Exclude exceptions from monitoring
You can exclude specific exceptions from being tracked by Site24x7 APM Insight agent. For instance, exceptions that are thrown as part of the normal application process need not be tracked and can be excluded from being monitored. This feature is ...
Does configured application threshold values apply to instances as well?
No. Threshold values for performance metrics should be configured separately for applications and instances.
When does an instance go into trouble, critical, or down status?
When performance metrics of your instance exceeds the configured threshold values, your application / instance either goes into Trouble or Critical status, based on your applied settings. When your application/ instance fails to communicate with the ...
I got a Trouble alert in APM. Will I get a clear alert?
No. You wont receive Up and Down alerts for application monitors.
I got a trouble alert in APM. What are the action items that I should worry about?
When your performance metrics exceed the configured threshold values, you will receive a Trouble Alert for your application monitor. Check the Response time graph to identify any spikes during the respective time period. Click on the individual ...
What does Trouble Alert in APM mean?
A Trouble Alert in your application monitor indicates that the performance metrics has exceeded the configured threshold levels. In general, threshold values can be configured for response time, error count and exception count for application ...
Is there any Down alert in APM?
Yes. Down alerts are supported in APM Insight for non-cloud monitors, i.e, for applications hosted in physical servers and VMs. Your application will be marked as Down only when all the instances of the corresponding application is Down.
How to exclude Real User Monitoring (RUM) traffic from your Web Transaction (Browser)?
To exclude RUM traffic from Web Transaction (Browser) monitor, kindly carry out the following instructions: Log into your Site24x7 account > Home > Web > Web Transaction (Browser) Click on the respective Web Transaction (Browser) monitor > Edit ...
How to monitor the performance of my application cluster? Is it possible to have aggregated performance data of my application cluster?
You can install the APM agent on each application server and specify the same application name in configurations to group all server instances under one application in APM web client. Basically each app server must have its own agent jar and conf ...
How is auto scaling handled by the APM Insight agent?
When applications are scaling up, a request for creating a new instance comes from the agent. Depending upon the license availability, the new instance may be scaled up for monitoring. Let's say your license limit allows you to monitor 3 advanced ...
Difference between mobile RUM and mobile APM
The following table lists down the basic difference between Mobile APM and RUM. Feature Explanation Pricing Mobile APM Used to monitor native apps. Not included in any pack. Can only be purchased as an add-on. Marked in red in the below screenshot. ...
What is the unique transaction threshold for each application and what should a user do if this limit is surpassed?
APM Insight has a unique transaction threshold of 350 per application. Once this limit is reached, we will not store any new transactions for the given application. To overcome this, users can use transaction grouping feature. If an application has ...
Databases supported in APM Insight
The databases that are currently supported in APM Insight are: Java Microsoft SQL MySQL Oracle PostgreSQL IBM DB2 Sybase Informix Other JDBC clients Microsoft .NET Microsoft SQL MySQL Oracle
Associating an APM monitor to a monitor group
APM applications will be available in the list of monitors to be associated for a monitor group. Please note that APM instances cannot be added to a monitor group, only APM applications can be added. If needed, you can create different monitor groups ...
IP and port that requires firewall exclusion for the APM Insight agent communication
All APM Insight agents communicate to plusinsight.site24x7.com server through HTTPS port 443. All communication from the agents is one way, i.e., there will only be outgoing requests to the above-mentioned server. The list of IP's to be whitelisted ...
Possibility of capturing complete URL of the transactions being performed on the app server
By adding the option webtransaction.naming.use.requesturl=true in apminsight.conf file, the agent will start collecting the complete URLs of the transactions being performed. This option will be helpful when you have multiple virtual hosts configured ...
Folder path of apminsight.conf file for Ruby gem, .NET, Java and PHP
For Ruby gem, the apminsight .conf can be found under <Gems Installed folder>/site24x7_apminsight/conf . You have to copy the apminsight.conf file to your Applications home directory. For eg., ...
APM Insight monitor not getting added to my account
The most probable reason will be a wrong license key used while adding the agent. Check if you have added the agent in the application with the correct license key. If you have used the correct license key and still the monitor is not getting added, ...
No data shown for my APM Insight monitor
The most probable reason could be that no web transaction would have taken place in your application server. If the data is still not shown, please contact support@site24x7.com.
Can we group more than one instance under an application name?
Yes, you can group more than one instance under an application name while deploying the agent in application server. To enable this, specify the same application name for the key 'application.name'.
Can an already specified application name be renamed?
No, an application name already created cannot be renamed.