Why does Site24x7 mark a process to the DOWN state, when it is actually running (UP) in my server?
 
  Site24x7 process monitoring is done by comparing the process arguments that are running in the user server and the one configured in Site24x7. In case there is a change in the process arguments, the process will be marked as DOWN in the Site24x7 web client. You can check for a mismatch by either of the following ways:
 
 
 
  - Log in to Site24x7 and go to Server > Server Monitor > Servers > click on the server monitor > Processes > Discover Processes > check if there is a mismatch in the process arguments.
  
 
- Execute the following command in your terminal and compare the arguments. Check for any mismatch. 
 ps auxxwww | grep -i <process_name>
  Troubleshooting Tip:
 
 
 
 
- Related Articles
- How to uninstall the Site24x7 Windows Server Monitoring Agent- Method 1: To uninstall the Site24x7 Windows Server Monitoring Agent, click the link below: https://staticdownloads.site24x7.com/server/Site24x7WindowsAgentUninstall.zip Unzip and execute the Uninstall.bat file in the Command Prompt as an ... 
- No data for service and process in Windows server monitor- If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ... 
- Executables and scripts to allow for Windows server monitoring- One of the reasons you could not enable Site24x7 server monitoring could be your organization's group policy denying access to the executables, scripts, and batch files associated with Site24x7 server monitoring. Mark the following executables, ... 
- Release deployment process in Site24x7- To ensure smooth and stable deployments in sensitive environments, Site24x7 follows a phased rollout approach, deploying the release to smaller batches of customers first before rolling it out to all users. Release process The release follows a ... 
- How to mark a monitor outage as UP after a scheduled maintenance window?- The polling mechanism of a monitor, pause during a scheduled maintenance window and it causes the monitor to be in a down status during this window. The maintenance period affects the overall availability, which is then reflected in the availability ...