Why does Site24x7 mark a process to the DOWN state, when it is actually running (UP) in my server?
Site24x7 process monitoring is done by comparing the process arguments that are running in the user server and the one configured in Site24x7. In case there is a change in the process arguments, the process will be marked as DOWN in the Site24x7 web client. You can check for a mismatch by either of the following ways:
- Log in to Site24x7 and go to Server > Server Monitor > Servers > click on the server monitor > Processes > Discover Processes > check if there is a mismatch in the process arguments.
- Execute the following command in your terminal and compare the arguments. Check for any mismatch.
ps auxxwww | grep -i <process_name>
Troubleshooting Tip:
In order to avoid this mismatch, enable Regular Expressions (RegEx) to describe process arguments.
Related Articles
Top Process mail alerts when the CPU or memory exceeds the configured threshold
When a metric exceeds a configured threshold limit, the user will receive an email alert to their User Alert Group email. The alert will provide the information on the top processes that have utilized the maximum CPU or memory with their respective ...Troubleshooting steps when child monitors are in DOWN state, while the Windows server monitor is UP
Consider you have added a Windows server monitor and SQL and IIS servers running in your environment have been auto-discovered and marked for monitoring (as child monitors). However, the child monitors are turned to the DOWN state, while the ...What should I do if I am unable to find the service/process running on my server in the Services and Processes list?
Once the Windows/Linux agent is installed, services/processes on your server will be auto discovered and marked for monitoring. But in case, you are unable to find a particular service/process, follow the below steps: Click on Discover Services and ...Can I view the CPU and memory used by each process running in my server?
Yes, the CPU and memory used by each process in the server can be viewed to find out the root cause of the bottleneck and enable faster troubleshooting. Please follow the steps below: Log in to Site24x7 and go to Server > Server Monitor > Servers. ...Support for RegEx in Linux process monitoring
Use Case: Consider a Java process being monitored by our server monitoring agent. Every time the process is restarted, the process arguments might change. During this scenario, the process will be marked as Down and it wont be changed to the Up ...