Receiving down alert when the FTP Server isn't down

Receive down alert emails for my FTP Server when it is actually not down

This issue might be because of a different connection mode. Once this connection mode is manually set from active to passive, your FTP Transfer monitor will start working fine as expected.

    • Related Articles

    • What are the promotional emails sent by Site24x7?

      Site24x7 sends promotional emails to make your Site24x7 onboarding process smooth, introduce you to the various important services we offer, suggest new features, follow-up on individual demos, distribute monthly newsletters, communicate seminar, or ...

    • StatusIQ subscribers not receiving emails

      Why do subscribers not receive email notifications from StatusIQ? Email notifications are often missed because the domain names or domain IPs from which the emails are sent have not been allowlisted. Whereas IP allowlisting requires frequent updates, ...

    • Alert Notifications badge

      What is Alert Notification badge? View real-time status updates for all your monitors with the Alert Notifications badge on the top-right corner of the client dashboard. This feature ensures that no critical updates are missed, even on a static ...

    • FAQs related to unsubscribing from Site24x7 emails

      How do I unsubscribe from Site24x7 transactional emails? Transactional mails are used to convey important information regarding the product and hence you cannot unsubscribe the mails. You can contact Account Contact to stop receiving alert emails. If ...

    • Exclude the selective SSH algorithms in On-Premise Poller during SFTP Transfer monitoring

      By excluding SSH algorithms, you can restrict Site24x7 SSH Client from using the excluded algorithm while connecting to the SSH server during SFTP Transfer monitoring. Follow the steps mentioned below for SSH algorithm exclusion in On-Premise Poller ...