What will happen if the customer count in a single Site24x7 MSP account exceeds 500 and above?
As of now, we have few limitations when MSP accounts exceed 500 customers and above. The following features would not be available:
- Status of monitors in the MSP home page (Home > Dashboards).
- Alarms feature.
- The Number of MSP Users in the Customer Account page (Admin > Customer Management > Customers).
Alternatively, these features can be accessed from that particular customer account, irrespective of the customer count value.
Associating End-Customers with your MSP Customer Account
You can associate all your end-customers with your MSP Customer account by assigning unique roles and privileges to them. There are seven different User Roles that you can assign to an end-customer: White labeled Client Portal (Read Only): Enable ...
How to add servers currently monitored by Site24x7 in one account to multiple MSP customer accounts?
Use Case: An existing Site24x7 user has server monitoring for multiple customers in a regular Site24x7 account and plans to move to the MSP Plan. Now, the MSP wants to change the server monitors to the corresponding 'customer accounts' under their ...
Converting Site24x7 Evaluation account into MSP Edition
MSP Edition lets you manage your customers' IT stack efficiently with our secure, scalable, and affordable monitoring suite for MSPs and CSPs. White label your monitoring platform and reports with a custom name, logo, and URL so that you can promote ...
How can my MSP end customer access the rebranded customer portal?
Setting up rebranded customer portal The customer portal can be set up during the customer account creation process. Learn more about creating a custom login URL. Inviting/Providing access to your end customers: To provide access for your ...
User dissociation in MSP
Dissociation of users can be done via The Edit Customer Preferences form The Edit Customer Group form The Edit User form User dissociation will fail if the user is the Account Contact or the last contact of an User Alert Group. Learn more. User ...