What will happen if the customer count in a single Site24x7 MSP account exceeds 500 and above?
As of now, we have few limitations when MSP accounts exceed 500 customers and above. The following features would not be available:
- Status of monitors in the MSP home page (Home > Dashboards).
- Alarms feature.
- The Number of MSP Users in the Customer Account page (Admin > Customer Management > Customers).

Alternatively, these features can be accessed from that particular customer account, irrespective of the customer count value.
Related Articles
How is MSP customer data isolated from other customer accounts?
Site24x7's Managed Service Provider (MSP) module offers a hosted monitoring solution for MSPs' customer services, which allows the MSPs to benefit from a managed monitoring service through a unified MSP console. MSP customer data is securely isolated ...
Reset MFA for customers: A safe access recovery approach in Site24x7 MSP
Multi-factor authentication (MFA) adds an extra layer of security for Site24x7 MSP accounts, but losing access to the registered MFA device can temporarily block a customer from logging in. To address this, Site24x7 MSP provides a secure process for ...
Enhancing customer account security with multi-factor authentication for MSPs
MSPs can enhance the security of their customers' accounts by enabling multi-factor authentication (MFA), which generates time-sensitive one-time passwords (OTPs) that refresh every 30 seconds. This provides an additional layer of protection against ...
Associating End-Customers with your MSP Customer Account
You can associate all your end-customers with your MSP Customer account by assigning unique roles and privileges to them. There are seven different User Roles that you can assign to an end-customer: White labeled Client Portal (Read Only): Enable ...
Bundled .NET and .NET Core agents in a single MSI
In APM Insight .NET agent version 6.8.0, the .NET and .NET Core agents have been bundled into a single MSI, enabling unified monitoring of both application types. Upgrade requirements for .NET Core agent 6.7 and below If you're using .NET Core agent ...