IP and port that requires firewall exclusion for the APM Insight agent communication
All APM Insight agents communicate to plusinsight.site24x7.com server through HTTPS port 443.
All communication from the agents is one way, i.e., there will only be outgoing requests to the above-mentioned server.
The list of IP's to be whitelisted is given below:
Region | Domain | Data Center | IP Range | IP Usable Range |
USA Data Centre | ||||
Seattle, USA | plusinsight.site24x7.com staticdownloads.site24x7.com | Primary Data Center | 136.143.176.0/23, | 136.143.176.0 to 136.143.177.255, 136.143.186.0 to 136.143.186.255, 136.143.189.0 to 136.143.189.255, 136.143.190.0 to 136.143.191.255, 204.141.42.0 to 204.141.43.255 |
Dallas, USA | plusinsight.site24x7.com | Secondary Data Centre | 136.143.178.0/23, | 136.143.178.0 to 136.143.179.255, 136.143.180.0 to 136.143.181.255, 136.143.182.0 to 136.143.183.255, 136.143.185.0 to 136.143.185.255, 204.141.32.0 to 204.141.33.255 |
Europe Data Centre | ||||
Amsterdam, Netherlands | plusinsight.site24x7.eu | Primary Data Centre | 31.186.243.0/24, | 31.186.243.0 to 31.186.243.254, 185.20.209.0 to 185.20.209.255, 213.244.146.1 to 213.244.146.255, 185.230.212.0 to 185.230.213.255 |
Dublin, Ireland | plusinsight.site24x7.eu | Secondary Data Centre | 87.252.213.0/24, | 87.252.213.0 to 87.252.213.255, 89.36.170.0 to 89.36.170.255, 217.163.72.0 to 217.163.72.255, 185.230.214.0 to 185.230.214.255 |
China Data Centre | ||||
Shanghai, China | plusinsight.site24x7.cn | Primary Data Centre | 163.53.93.0/24 | 163.53.93.1 to 163.53.93.254 163.53.94.1 to 163.53.94.30 118.126.63.129 to 118.126.63.254 118.126.63.65 to 118.126.63.126 103.212.59.97 to 103.212.59.102 |
Beijing, China | plusinsight.site24x7.cn | Secondary Data Centre | 124.251.121.0/24 | 124.251.121.1 to 124.251.121.254 124.251.122.1 to 124.251.122.126 124.251.128.1 to 124.251.128.254 |
India Data Centre | ||||
Mumbai, India | plusinsight.site24x7.in | Primary Data Centre | 103.103.198.0/24 | 103.103.198.1 to 103.103.198.254 103.117.159.1 to 103.117.159.254 103.89.74.1 to 103.89.74.254 169.148.148.1 to 169.148.149.254 |
Chennai, India | plusinsight.site24x7.in | Secondary Data Centre | 103.103.196.0/24 | 103.103.196.1 to 103.103.196.254 103.103.197.1 to 103.103.197.254 103.117.158.1 to 103.117.158.254 103.89.75.1 to 103.89.75.254 |
Australia Data Centre | ||||
Sydney, Australia | plusinsight.site24x7.net.au | Primary Data Centre | 101.97.36.0/24 103.138.128.0/23 | 101.97.36.1 to 101.97.36.254 103.138.128.1 to 103.138.129.254 |
Melbourne, Australia | plusinsight.site24x7.net.au | Secondary Data Centre | 103.91.166.0/24 165.173.191.0/24 | 103.91.166.1 to 103.91.166.254 165.173.191.1 to 165.173.191.254 |
Saudi Arabia Data Centre | ||||
Riyadh, Saudi Arabia | plusinsight.site24x7.sa staticdownloads.site24x7.sa | Primary Data Centre | 199.67.80.0/23 | 199.67.80.1 to 199.67.81.254 |
Jeddah, Saudi Arabia | plusinsight.site24x7.sa staticdownloads.site24x7.sa | Secondary Data Centre | 199.67.82.0/23 | 199.67.82.1 to 199.67.83.254 |
Canada Data Centre | ||||
Toronto, Canada | plusinsight.site24x7.ca staticdownloads.site24x7.ca | Primary Data Centre | 199.67.84.0/24 199.67.85.0/24 199.67.87.0/24 | 199.67.84.1 to 199.67.84.254 199.67.85.1 to 199.67.85.254 199.67.87.1 to 199.67.87.254 |
Montreal, Canada | plusinsight.site24x7.ca staticdownloads.site24x7.ca | Secondary Data Centre | 199.67.86.0/24 199.67.69.0/24 | 199.67.86.1 to 199.67.86.254 199.67.69.1 to 199.67.69.254 |
Japan Data Centre | ||||
Tokyo, Japan | plusinsight.site24x7.jp staticdownloads.site24x7.jp | Primary Data Centre | 193.118.160.0/24 103.163.152.0/23 | 193.118.160.1 to 193.118.160.254 103.163.152.1 to 103.163.153.254 |
Osaka, Japan | plusinsight.site24x7.jp staticdownloads.site24x7.jp | Secondary Data Centre | 193.118.161.0/24 199.67.69.0/24 | 193.118.161.1 to 193.118.161.254 199.67.69.1 to 199.67.69.254 |
Customers also searched this KB for the below problem statements:
- What are the IPs for the APM's outbound traffic?
- Our APM monitors stopped working a few hours ago.
- All of our APM monitors went down at the same time.
- Agent is unable to communicate (connection timeout) with our servers.
- APM sporadic connectivity issues.
- All of our APM agents have stopped reporting.
- Error in connecting to plusinsight domains.
Top Phrases/Keywords used: IP whitelist, updating IP range, IP not on list, firewall configurations, security block, outbound connection, firewall restrictions, plusinsight.site24x7.com server, missing IP update.
Related Articles
How to modify the APM Insight PHP agent's communication port?
The agent uses ports 20021 and 20022 by default. You can change these ports by modifying the appropriate directive in the zpa.ini file (Linux) or php.ini file (Windows), as well as in the apminsight.conf file (Linux and Windows). Default ...How to add APM Insight Java agent without application restart?
In general, after installing the APM Insight Java agent, you have to restart your application for the agent to capture monitoring data. But in case of critical issues in the app, like sudden application slowness, where you haven't installed APM ...Steps to troubleshoot when you get NO DATA message for Java applications.
After adding APM Insight Java agent, if you get NO DATA message, it could be because of probable reasons like network issues or zero traffic in your application. Kindly read through the below given instructions to troubleshoot. Reason Cause Solution ...How to rename an APM Insight application?
Site24x7 APM Insight doesn't support renaming applications/monitors from the web client. However, the application name of an existing application instance can be renamed in the apminsight.conf file and the agent associated with that instance will ...How to identify and resolve conflicts between other APM products and the APM Insight .NET agent
Problem statement: You are experiencing either of the below issues and suspect that another APM product is interfering with the Site24x7 .NET agent. 1. The .NET monitor is not created under APM > APM Insight > Applications, even after the .NET agent ...