Firewall exclusion for APM Insight agent communication

IP and port that requires firewall exclusion for the APM Insight agent communication

All APM Insight agents communicate to plusinsight.site24x7.com server through HTTPS port 443.

All communication from the agents is one way, i.e., there will only be outgoing requests to the above-mentioned server.

The list of IP's to be whitelisted is given below:
 Region
Domain
Data Center
IP Range
IP Usable Range
USA Data Centre




Seattle, USA
plusinsight.site24x7.com
staticdownloads.site24x7.com
Primary Data Center

136.143.176.0/23,
136.143.186.0/23, 
136.143.189.0/24,
136.143.190.0/23,
204.141.42.0/23

136.143.176.0 to 136.143.177.255,
136.143.186.0 to 136.143.186.255,
136.143.189.0 to 136.143.189.255,
136.143.190.0 to 136.143.191.255,
204.141.42.0 to 204.141.43.255
Dallas, USA
plusinsight.site24x7.com
Secondary Data Center

136.143.178.0/23,
136.143.180.0/23,
136.143.182.0/23,
136.143.185.0/24,
204.141.32.0/23

136.143.178.0 to 136.143.179.255,
136.143.180.0 to 136.143.181.255,
136.143.182.0 to 136.143.183.255,
136.143.185.0 to 136.143.185.255,
204.141.32.0 to 204.141.33.255
Europe Data Centre




Amsterdam, Netherlands
plusinsight.site24x7.eu
Primary Data Center

31.186.243.0/24,
185.20.209.0/24,
213.244.146.0/24,
185.230.212.0/23

31.186.243.0 to 31.186.243.254,
185.20.209.0 to 185.20.209.255,
213.244.146.1 to 213.244.146.255,
185.230.212.0 to 185.230.213.255
Dublin, Ireland
plusinsight.site24x7.eu
Secondary Data Center

87.252.213.0/24,
89.36.170.0/24,
217.163.72.0/24,
185.230.214.0/23

87.252.213.0 to 87.252.213.255,
89.36.170.0 to 89.36.170.255,
217.163.72.0 to 217.163.72.255,
185.230.214.0 to 185.230.214.255
China Data Centre




Shanghai, China
plusinsight.site24x7.cn
Primary Data Center

163.53.93.0/24
163.53.94.0/27
118.126.63.128 /25
118.126.63.64 /26
103.212.59.96/29

163.53.93.1 to 163.53.93.254
163.53.94.1 to 163.53.94.30
118.126.63.129 to 118.126.63.254
118.126.63.65 to 118.126.63.126
103.212.59.97 to 103.212.59.102
Beijing, China

plusinsight.site24x7.cn

Secondary Data Center

124.251.121.0/24
124.251.122.0/25
124.251.128.0/24 

124.251.121.1 to 124.251.121.254
124.251.122.1 to 124.251.122.126
124.251.128.1 to 124.251.128.254
India Data Centre




Mumbai, India
plusinsight.site24x7.in
Primary Data Center

103.103.198.0/24
103.117.159.0/24
103.89.74.0/24
169.148.148.0/23

103.103.198.1 to 103.103.198.254
103.117.159.1 to 103.117.159.254
103.89.74.1 to 103.89.74.254
169.148.148.1  to 169.148.149.254
Chennai, India
plusinsight.site24x7.in
Secondary Data Center

103.103.196.0/24
103.103.197.0/24
103.117.158.0/24
103.89.75.0/24

103.103.196.1 to 103.103.196.254
103.103.197.1 to 103.103.197.254
103.117.158.1 to 103.117.158.254
103.89.75.1 to 103.89.75.254
Australia Data Centre




Sydney, Australia

plusinsight.site24x7.net.au

Primary Data Center
101.97.36.0/24
103.138.128.0/23
101.97.36.1 to 101.97.36.254
103.138.128.1 to 103.138.129.254
Melbourne, Australia
plusinsight.site24x7.net.au
Secondary Data Center
103.91.166.0/24
165.173.191.0/24
103.91.166.1 to 103.91.166.254
165.173.191.1 to 165.173.191.254 
Saudi Arabia Data Centre




Riyadh, Saudi Arabia
plusinsight.site24x7.sa
staticdownloads.site24x7.sa
Primary Data Center
199.67.80.0/23
199.67.80.1 to 199.67.81.254
Jeddah, Saudi Arabia
plusinsight.site24x7.sa
staticdownloads.site24x7.sa
Secondary Data Center
199.67.82.0/23
199.67.82.1 to 199.67.83.254
Canada Data Centre




Toronto, Canada
plusinsight.site24x7.ca
staticdownloads.site24x7.ca
Primary Data Center
199.67.84.0/24
199.67.85.0/24
199.67.87.0/24
199.67.84.1 to 199.67.84.254
199.67.85.1 to 199.67.85.254
199.67.87.1 to 199.67.87.254
Montreal, Canada
plusinsight.site24x7.ca
staticdownloads.site24x7.ca
Secondary Data Center
199.67.86.0/24
199.67.69.0/24
199.67.86.1 to 199.67.86.254 
199.67.69.1 to 199.67.69.254
Japan Data Centre




Tokyo, Japan
plusinsight.site24x7.jp
staticdownloads.site24x7.jp
Primary Data Center
193.118.160.0/24
103.163.152.0/23
193.118.160.1 to 193.118.160.254
103.163.152.1 to 103.163.153.254
Osaka, Japan
plusinsight.site24x7.jp
staticdownloads.site24x7.jp
Secondary Data Center
193.118.161.0/24

193.118.161.1 to 193.118.161.254

UK Data centre




London, UK
plus.site24x7.uk
plusinsight.site24x7.uk
logu.site24x7.uk
logc.site24x7.uk
Primary Data Center
199.67.88.0/24
169.148.131.0/24​
199.67.88.1 to 199.67.88.254
169.148.131.1 to 169.148.131.254
Manchester, UK
logu.site24x7.uk
Secondary Data Center
169.148.129.0/24
199.67.89.0/24
169.148.129.1 to 169.148.129.254
199.67.89.1 to 199.67.89.254​




Info
Customers also searched this KB for the below problem statements:
  1. What are the IPs for the APM's outbound traffic?
  2. Our APM monitors stopped working a few hours ago.
  3. All of our APM monitors went down at the same time.
  4. Agent is unable to communicate (connection timeout) with our servers.
  5. APM sporadic connectivity issues.
  6. All of our APM agents have stopped reporting.
  7. Error in connecting to plusinsight domains.
Top Phrases/Keywords used: IP whitelist, updating IP range, IP not on list, firewall configurations, security block, outbound connection, firewall restrictions, plusinsight.site24x7.com server, missing IP update.


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