Deleting a configuration profile or third-party integration.

What happens when I delete a configuration profile or third party integration from one or more of my customer accounts?

Configuration profiles like threshold, notification, location profiles, and email templates and third party integrations can be set at the MSP account level and for each of your customer accounts. Similarly, deleting these profiles also depends on the account level that you created - configuration profiles created at the MSP account level can be deleted only at the MSP account level.

For example, a user tries to delete a threshold profile (created at the MSP account level), through a customer account, Zylker. When this threshold profile is edited at the MSP account level, the profile and the updated changes would reflect in the customer account, Zylker, again.

To permanently delete a profile created at the MSP account level,
  1. Log in to the Site24x7 MSP portal. 
  2. Go to Admin > Configuration Profiles > select the type of configuration profile (threshold, location, notification profiles, email templates).
  3. Click on the profile to be deleted > Delete.  
When a profile is deleted at the MSP account level, it will be automatically deleted from all the customer accounts. But if the profile is mapped to any monitor(s), it will remain unaltered in that particular customer account.




    • Related Articles

    • How can I choose resources in a monitor group for third-party integration

      By associating the monitor group with a tag, you can select the resources in a monitor group for third-party integration. Read how to add a tag to a monitor group.    Once you have added a tag to the group, choose the tag to integrate the resources ...
    • Integrating Site24x7 with third-party apps

      You can integrate the following applications with Site24x7: Zoho Analytics helps to obtain a bird's-eye view of your organization's performance across departments by amalgamating data from varied sources.  By integrating Site24x7 with Zoho Analytics, ...
    • How to add servers currently monitored by Site24x7 in one account to multiple MSP customer accounts?

      Use Case:  An existing Site24x7 user has server monitoring for multiple customers in a regular Site24x7 account and plans to move to the MSP Plan. Now, the MSP wants to change the server monitors to the corresponding 'customer accounts' under their ...
    • How to integrate Site24x7 with OpenAI (ChatGPT)?

      OpenAI is an advanced artificial intelligence tool that can help leverage technological advancements by infusing it with your monitoring tools. Integrating Site24x7 with OpenAI can allow various tasks, such as analyzing large data sets and ...
    • Can I disable instrumentation of third party packages?

      Yes, you can exclude specific classes, methods or application packages from being instrumented by the Java agent. To exclude packages from being instrumented, implement the following steps: Add exclude.packages in apminsight.conf file Provide the ...