Cases when user dissociation fail

What are the possible cases when user dissociation will fail?

User dissociation can be done via the Edit Customer Preferences form, Edit Customer Group form, Edit User form. The following list the possible use cases when user dissociation will fail:

Use Case
Troubleshooting Tip
If the user is the account contact
Log in to Site24x7 and go to Admin > My Account > change the account contact.
If the user is the last contact of an User Alert Group
Delete the User Alert Group or remove the user from that User Alert Group

Both the above troubleshooting cases have to be done in that particular customer account only. 

    • Related Articles

    • Troubleshoot the Unauthorized user (Error 401) when installing Tomcat plugins

      When installing Tomcat plugins, you may encounter the following error: Unauthorized user. Does not have permissions. HTTP Error 401: This error usually occurs when the user accessing the Tomcat Manager application does not have the necessary ...
    • Possible reasons for website unavailability

      Site24x7 monitors the availability of your website by sending an HTTP request to the webserver and checks the status code of the returned response. A 200 OK success response indicates that the website is available. We will consider a website ...
    • Site24x7 Real User Monitoring (RUM) - Data Collection

      When you include Site24x7 RUM beacon script in your web pages, the following data is collected. All data that's being collected is in accordance with GDPR compliance. Performance details of web page load time - Metrics like response time of web page ...
    • Troubleshooting false positive alerts in monitoring

      Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...
    • Sync Microsoft Entra ID users to Site24x7 via Zoho Directory

      If you want to sync your user data from Microsoft Azure AD to Site24x7, you can do it with Zoho Directory's conditional assignment feature. Once synced, you can easily add users in Site24x7 without requiring manual intervention. The users added to ...