Blocked installation of Windows agent

Troubleshooting step when installation of Windows server monitoring agent is blocked/failed in Windows 2003

For security reasons, we currently use SHA2 certification in the agent's msi. Since Windows 2003 does not support this, the user needs to install the related service pack.

Also, since we have updated our Site24x7 servers to higher cipher suite (AES), the server monitoring agents on Windows 2003 will not be able to communicate with our data center. 

This issue can be resolved by applying a hotfix, before migrating to AES. After installation of the service pack, try adding the server monitoring agent again.



For further assistance, contact support@site24x7.com



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