Troubleshooting steps when https://plus.site24x7.com is accessible in Internet Explorer, but agent is shown as DOWN in the tray icon

Go to the Internet Explorer browser > Settings (gear icon) > Connections > LAN Settings.

Check if:

• Automatically detect settings is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.
  
• Use automatic configuration script is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.  
  
• Use a proxy server for your LAN is checked. If yes, enter the proxy details for the Site24x7 Windows agent and save your changes.

 Restart the Site24x7 agent service. 

Tip: Ensure the traceroute to the domain plus.site24x7.com is working fine from the server where the agent is installed.

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