Troubleshooting steps when https://plus.site24x7.com is accessible in Internet Explorer, but agent is shown as DOWN in the tray icon
Go to the Internet Explorer browser > Settings (gear icon) > Connections > LAN Settings.
- Automatically detect settings is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.
- Use automatic configuration script is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.
- Use a proxy server for your LAN is checked. If yes, enter the proxy details for the Site24x7 Windows agent and save your changes.
Restart the Site24x7 agent service.
Tip: Ensure the traceroute to the domain plus.site24x7.com is working fine from the server where the agent is installed.
Steps to fix certificate errors while accessing https://plus.site24x7.com in Internet Explorer (IE)
Open IE as a user with administrative privileges. Ignore the certificate warnings and go to the server computer using the computer name. Click on the Certificate Error text at the top of the screen and select View Certificates. In the Certificate ...
Troubleshooting steps for On-Premise Poller
Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...
Why are some of the options in my Tray Icon disabled?
Once the Windows agent is successfully installed, you can start, stop, restart the agent, bulk install, check connectivity and perform lot more actions using the Tray Icon. However, in some cases, the start, stop, restart, bulk install, and proxy ...
How to disable the Tray icon?
Once the Windows agent is installed, a Tray icon appears in the Quick Launch bar. To disable the Tray icon, follow the steps below: Go to Start > All Programs > Site24x7 Windows monitor > Double click Tray Icon (or) the user can also go to the ...
Troubleshooting steps if bulk install during installation of Windows agent fails
You can now bulk install during the installation of the Windows agent itself. In case the bulk installation fails, it might be due to one of the following reasons: Error Message/Issue Troubleshooting Tip Network Connectivity Failure Make sure all the ...