Troubleshooting steps when https://plus.site24x7.com is accessible in Internet Explorer, but agent is shown as DOWN in the tray icon
Go to the Internet Explorer browser > Settings (gear icon) > Connections > LAN Settings.
Check if:
- Automatically detect settings is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.
- Use automatic configuration script is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.
- Use a proxy server for your LAN is checked. If yes, enter the proxy details for the Site24x7 Windows agent and save your changes.
Restart the Site24x7 agent service.
Tip: Ensure the traceroute to the domain plus.site24x7.com is working fine from the server where the agent is installed.
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