Accessibility of plus domain from IE and tray icon

Troubleshooting steps when https://plus.site24x7.com is accessible in Internet Explorer, but agent is shown as DOWN in the tray icon

Go to the Internet Explorer browser > Settings (gear icon) > Connections > LAN Settings.

Check if:
  • Automatically detect settings is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.
  • Use automatic configuration script is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.  
  • Use a proxy server for your LAN is checked. If yes, enter the proxy details for the Site24x7 Windows agent and save your changes.
 Restart the Site24x7 agent service. 

Tip: Ensure the traceroute to the domain plus.site24x7.com is working fine from the server where the agent is installed.

    • Related Articles

    • Steps to fix certificate errors while accessing https://plus.site24x7.com in Internet Explorer (IE)

      Open IE as a user with administrative privileges. Ignore the certificate warnings and go to the server computer using the computer name. Click on the Certificate Error text at the top of the screen and select View Certificates. In the Certificate ...

    • Troubleshooting tips for log collection errors

      The following is a list of possible log collection errors and the solutions to fix them: Error message Reason Solution Upload Limit Reached You might have reached the maximum upload limit configured for this log type in the current billing cycle. ...

    • Why are some of the options in my Tray Icon disabled?

      Once the Windows agent is successfully installed, you can start, stop, restart the agent, bulk install, check connectivity and perform lot more actions using the Tray Icon. However, in some cases, the start, stop, restart, bulk install, and proxy ...

    • How to disable the Tray icon?

      Once the Windows agent is installed, a Tray icon appears in the Quick Launch bar. To disable the Tray icon, follow the steps below: Go to Start  > All Programs >  Site24x7 Windows monitor > Double click Tray Icon (or) the user can also go to the ...

    • Steps to install Linux monitoring agent in custom platforms/distributions

      If you want to install the Site24x7 Server Monitoring agent in platforms/flavors other than the traditional Linux flavors, please follow the steps given below. Prerequisites: bash wget/curl to download installer files. python3-distutils package ...