Troubleshooting steps if bulk install during installation of Windows agent fails
You can now bulk install during the installation of the Windows agent itself. In case the bulk installation fails, it might be due to one of the following reasons:
Error Message/Issue | Troubleshooting Tip |
Network Connectivity Failure | Make sure all the machines in the domain are connected to the network |
Incorrect Username and Password | Ensure you have entered the correct credentials of your Active Directory account |
Proxy error | Ensure proxy configuration is right. The Windows agent uses the proxy details of the server where it is installed. So make sure that the proxy configuration for the both the servers in the domain is correct |
Accessibility error | Ensure "staticdownloads.site24x7.com/server/Site24x7WindowsAgent.msi" and "staticdownloads.site24x7.com//server/Site24x7WindowsBulkInstall.zip" are accessible from Internet Explorer |
Remote issues | Confirm if the target server can be taken remote from the server where the Windows agent is installed |
| Agent installation error | Check if the machine in the domain already has the agent installed in it. |
| Error message "Couldn't connect to \\servername\ADMIN$. The network path was not found" | Go to Advanced Sharing Settings > Domain. Turn on Network Discovery and File and Printer Sharing. Refer screenshot below. |
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