Know why your remote installation using SSH failed

Troubleshooting steps if remote installation of Linux agent fails

In case the bulk installation fails, it might be due to one of the following reasons:
  • Network Connectivity Failure: Make sure all the machines in the domain are connected to the same network
  • Incorrect Username and Password: Ensure you enter the correct credentials of your server
  • Make sure the following URLs are accessible from the server where bulk installation is being performed: 
    • https://staticdownloads.site24x7.com/server/Site24x7_Linux_64bit.install
    • https://staticdownloads.site24x7.com/server/Site24x7_Linux_32bit.install
    • https://staticdownloads.site24x7.com/server/Site24x7remoteinstaller.sh
  • For password based SSH authentication, enclose the password in double quotes if it has a comma
    Eg: SERVER1,root,"pass,word"
  • Mention the real path of the PEM file path and the CSV file (when using the -file option) 

Related Articles:

    • Related Articles

    • Troubleshooting steps for On-Premise Poller

      Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...
    • Set proxy for Linux On-Premise Poller during installation

      There are 3 ways through which you can configure a proxy in an On-Premise Poller for a Linux server. During installation using the Installation Wizard Using the console During the silent installation of the On-Premise Poller Linux agent 1. During ...
    • Troubleshooting steps if bulk install during installation of Windows agent fails

      You can now bulk install during the installation of the Windows agent itself. In case the bulk installation fails, it might be due to one of the following reasons: Error Message/Issue Troubleshooting Tip Network Connectivity Failure Make sure all the ...
    • Silent installation of Linux On-Premise Poller

      Follow the steps below for the silent installation of an On-Premise Poller on a Linux server. You can also configure proxy during silent installation. Copy and paste the following commands in your terminal 64 bit OS: sudo wget ...
    • How to manually install the AppLogs agent

      The AppLogs agent is used to automatically discover and upload your server and application logs to Site24x7. Site24x7's AppLogs agent works with an existing Site24x7 server monitoring agent and comes with AppLogs installed. You can also manually ...