Troubleshooting steps for agent upgrade failure in Windows server
When a new version is released, the new version of the agent is downloaded, old version of the agent is uninstalled and the new version is installed. Agent upgrade failure is caused possibly due to one or more of the following reasons:
- Network connectivity issues while downloading the new agent
- Required admin permissions or access not given for uninstalling the old version of the agent
- Problems while installing the new version. In this case, if issue continues to persist beyond 6 minutes, an alert is triggered and monitor status is changed to down status
Troubleshooting steps for On-Premise Poller
Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...
Server monitoring agent upgrade
Agent upgrades can be manual or automatic. The current agent version used by the server monitor can be found under the monitor's display name. Auto Upgrade: A user can opt for Auto Upgrade in the Settings page (Admin > Server Monitor > Settings) in ...
Fixing catastrophic failure issues when installing Windows On-Premise Poller
If you receive the Catastrophic failure message when trying to install an On-Premise Poller, read through this doc to learn how to fix it. What is a catastrophic failure in Windows? Catastrophic failure is the complete, sudden, and unexpected ...
What does Java agent troubleshooting operation do and what are the additional arguments that can be given?
Troubleshooting operation will perform the below mentioned checks: Checks whether agent directory has read/write operations Checks whether apminsight.conf has license key mentioned Checks whether agent state, unmanaged, deleted or managed Checks ...
How to manually install the AppLogs agent
The AppLogs agent is used to automatically discover and upload your server and application logs to Site24x7. Site24x7's AppLogs agent works with an existing Site24x7 server monitoring agent and comes with AppLogs installed. You can also manually ...