Troubleshooting tips for log collection errors

Troubleshooting tips for log collection errors

The following is a list of possible log collection errors and the solutions to fix them:

Error message
Upload Limit Reached
You might have reached the maximum upload limit configured for this log type in the current billing cycle.
Increase the upload limit for this log type.
Files Not Found
Your log files don't match those in the directory provided in the log profile.
Provide a valid file path.
Recent Files Not Found
Our agent is only able to collect logs from the files that were modified within the last 24 hours. 
Empty File
You might have configured an empty log file.
Provide a valid file.
Log Pattern Mismatch
The configured log pattern might not match the file content.

  1. If the log lines are correct, reconfigure your pattern.
  2. If the configured log pattern is correct but the log files are wrong, then configure a proper log file for the log profile(s). 
Permission Denied
The agent doesn't have read permission for the configured log files.
Provide read permission to the configured log files.

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