Troubleshooting tips for log collection errors

Troubleshooting tips for log collection errors

The following is a list of possible log collection errors and the solutions to fix them:

Error message
Reason
Solution
Upload Limit Reached
You might have reached the maximum upload limit configured for this log type in the current billing cycle.
Increase the upload limit for this log type.
Files Not Found
Your log files don't match those in the directory provided in the log profile.
Provide a valid file path.
Recent Files Not Found
Our agent is only able to collect logs from the files that were modified within the last 24 hours. 
-
Empty File
You might have configured an empty log file.
Provide a valid file.
Log Pattern Mismatch
The configured log pattern might not match the file content.

  1. If the log lines are correct, reconfigure your pattern.
  2. If the configured log pattern is correct but the log files are wrong, then configure a proper log file for the log profile(s). 
Permission Denied
The agent doesn't have read permission for the configured log files.
Provide read permission to the configured log files.


    • Related Articles

    • How do I disable log collection for individual log type

      Let's say you're collecting logs from different sources like Windows event logs, SQL server logs, and Cassandra logs. If you notice that you're reaching the log upload limit for the month you can choose to disable collection for one of the log types, ...
    • How do I disable the AppLogs agent (process/service)?

      When you disable the AppLogs agent, log collection on that server will stop and the AppLogs Agent service/process will not run in your server. To disable the AppLogs agent: Navigate to the Server tab. Click on the server monitor in which the agent ...
    • How to limit log uploads from a particular log type?

      Use case: As a sysadmin, you may want to check a specific log type that you upload and manage using Site24x7 AppLogs. Assuming that the upload limit of your account is 100 GB and there are four types of logs managed on a single account, keeping an ...
    • How do I check and reduce unwanted log usage in my account?

      Log Usage Summary   Log Usage Summary refers to the total space consumed by the AppLogs in Site24x7. You can check Total log usage Daily Usage (represented with date) Log usage by Servers (represented in MB), and Log usage by Log Types (represented ...
    • Licensing for AppLogs Alerts

      Every log type is treated as a monitor and any search query can be configured for alerting. Here's the number of search queries for which you can configure to receive alerts for free:  Log size Number of free search queries 10GB 5 ≤ 100GB 10 ≤ 500GB ...