Getting started with Web Transaction (Browser) add-on

Steps to perform while facing trouble getting started with the Web Transaction (Browser) recorder

Please make sure that the following requirements are met before initiating a web transaction.

Enabling the incognito mode

It's important to enable incognito mode to ensure that your transaction recordings are not affected by cookies from previous sessions or other cached data. Here's how to do it:
1. Click the puzzle  icon on the menu bar and then click the kebab menu  icon  next to Site24x7 Web Transaction (Browser).
2. In the pop-up that appears, select the Manage Extensions option.
3. On the new Extensions page, turn on the toggle button next to Allow in incognito.

Enabling the third-party cookies

Enable third-party cookies to start a web transaction. You can enable them to start the web transaction recording in the browser settings. 
Chrome - Settings > Privacy & Security > Third-party cookies > Allow third-party cookies
Firefox - Settings  > Privacy & security> Custom, select the drop-down based on your requirement.
Edge - Enable the eye  icon  

Clearing existing active sessions

Clear any active login sessions for the same base URL in other incognito windows of the same browser. Multiple open sessions can interfere with the login process and possibly cause incomplete recordings. Therefore, it's essential to clear these sessions to ensure a successful recording.

Clear browser data

If you face any issue in getting started with Web Transaction (Browser) add-on, please clear the browser cache by navigating to the below link: 
chrome://settings/clearBrowserData
Once the cache is cleared, try to restart the Web Transaction (Browser) add-on.