Steps to troubleshoot when you get NO DATA message for Ruby applications.
You may get NO DATA message for your APM Insight Ruby applications - the
probable reasons are listed below with the corresponding troubleshooting instructions.
Reason
| Cause
| Solution
|
APM instance is UP but NO DATA message is received.
| There is no traffic to your application.
| Perform some transactions and check again in a couple of minutes.
|
| Your application must be using some unsupported frameworks and components.
| |
APM instance is in DOWN state and NO DATA message is received.
| Network issues - your application server might be behind the proxy.
| |
| Data communication may be inhibited due to Firewall restrictions.
| |
| Communication failure due to internal network issues.
| Check if https://plusinsight.site24x7.com/index.html is reachable from your agent machine. If you still see a NO DATA message, even after a successful connection to plusinsight domain, contact your network administrator to resolve the same. |
| Your application server may be down due to various reasons. | Restart your application and perform some transactions. |
| 'site24x7_apminsight'gem has been removed from your application dependencies - this may happen when you update or reset your application. | |
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