What if a service is not added to a server via configuration rules

Troubleshooting steps if a service is not getting added to a server monitor via configuration rules

  1. Ensure to enter the service name while adding the configuration rule, and not the service display name.
    Note: Click on properties of that service in the service.msc file to get the service name.
  2. Ensure special characters are not included while mentioning the service name.
    For example, the services GxClMgrS(Instance001) and GxCVD(Instance001) may not get added due to the brackets. Try using RegEx to mention the services. For the service GxClMgrS(Instance001) use GxClMgrS.*  or GxClMgrS\\(Instance001\\) and for the service GxCVD(Instance001) use GxCVD.*  or GxCVD\\(Instance001\\).
  3. Check if you have sufficient license. Learn more on how many services can be monitored per server monitor.

    • Related Articles

    • APM Insight monitor not getting added to my account

      The most probable reason will be a wrong license key used while adding the agent. Check if you have added the agent in the application with the correct license key. If you have used the correct license key and still the monitor is not getting added, ...

    • Troubleshooting steps for On-Premise Poller

      Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...

    • FAQs related to Windows Service monitoring

      After installing APM Insight Windows service monitoring agent , if you don't see data in the Site24x7 console, or if you are unable to add monitors, kindly follow the below given steps to troubleshoot. If few monitors are not getting added: Check for ...

    • What should I do if Service Health data collection in Microsoft 365 monitor is not happening?

      Your Microsoft 365 monitor's Service Health data collection may have stopped because of the recently updated Microsoft 365 Service Communications API policy. Follow the steps below if Service Health data collection in your Microsoft 365 monitor is ...

    • Troubleshooting tips for log collection errors

      The following is a list of possible log collection errors and the solutions to fix them: Error message Reason Solution Upload Limit Reached You might have reached the maximum upload limit configured for this log type in the current billing cycle. ...