What if a service is not added to a server via configuration rules

Troubleshooting steps if a service is not getting added to a server monitor via configuration rules

  1. Ensure to enter the service name while adding the configuration rule, and not the service display name.
    Note: Click on properties of that service in the service.msc file to get the service name.
  2. Ensure special characters are not included while mentioning the service name.
    For example, the services GxClMgrS(Instance001) and GxCVD(Instance001) may not get added due to the brackets. Try using RegEx to mention the services. For the service GxClMgrS(Instance001) use GxClMgrS.*  or GxClMgrS\\(Instance001\\) and for the service GxCVD(Instance001) use GxCVD.*  or GxCVD\\(Instance001\\).
  3. Check if you have sufficient license. Learn more on how many services can be monitored per server monitor.

    • Related Articles

    • No data for service and process in Windows server monitor

      If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...

    • Accessing products via Site24x7

      You can seamlessly access ManageEngine CloudSpend and Site24x7’s sub-products, like Digital Risk Analyzer, StatusIQ, and Toolset, from within your Site24x7 web client. The product switcher , available at the top-right corner of the interface, lets ...

    • How to configure the NGINX status page for monitoring NGINX performance

      The NGINX plugin uses the NGINX status page to pull the performance metrics of the NGINX server. You may encounter the following errors while installing the NGINX plugin integration: Error_code : HTTP Error 404: This error usually indicates that the ...

    • Troubleshoot the Error 404 and Error 99 for RabbitMQ

      When installing the RabbitMQ plugin, you may encounter the following errors: HTTP Error 404: Not Found: This error usually occurs when Site24x7's RabbitMQ monitoring plugin attempts to access the /api/overview page of RabbitMQ, but the resource ...

    • Validating sender email using DKIM authentication

      What is DKIM? DomainKeys Identified Mail (DKIM) is an advanced authentication method used widely by email service providers to verify the email from the point of its origin by validating the email sender. It allows the email senders to authenticate ...