Verifying and ending existing processes in On-Premise Poller

Verifying and ending existing processes in On-Premise Poller

When the network module continues to initialize, you might have to end an existing process to fix this.

Linux
  1. Navigate to /opt/Site24x7OnPremisePoller
  2. Stop the On-Premise Poller by executing the command:
    sudo sh StopServer.sh 
  3. Kill the existing processes, if any, by executing the command:
    sudo kill -9 $(ps aux | grep "[/]opt/Site24x7OnPremisePoller/NetworkPlus/jre/bin/java" | awk '{print $2}') 
  4. Navigate to /opt/Site24x7OnPremisePoller/NetworkPlus/bin
  5. Kill the Postgres processes, if any, by executing the command:
    sudo sh killPgSQL.sh
  6. Navigate back to /opt/Site24x7OnPremisePoller/ and  start the On-Premise Poller using the command:
    sudo sh StartServer.sh & 

Windows
  1. Navigate to Start > Settings > Control Panel. Under Administrative Tools, click Services. You can also navigate to services.msc from Run.

  2. Stop the Site24x7 On-Premise Poller service as an administrator.

  3. Open Task Manager and go to the Details tab.
  4. Check for any java.exe processes.

  5. If found, right-click and go to Properties.

  6. Check if the location is C:\Program Files (x86)\Site24x7OnPremisePoller\NetworkPlus\jre\bin 
  7. If yes, right-click and select End task to end the process. 

  8. Navigate to C:\Program Files (x86)\Site24x7OnPremisePoller\NetworkPlus\bin
  9. Run the file killpgsql.bat as Administrator.
  10. Start the Site24x7 On-Premise Poller service.
If there is no java.exe process or if the location is different, you need not end the process. Just start the Site24x7 On-Premise Poller service.

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