Verifying and ending existing processes in On-Premise Poller
When the network module continues to initialize, you might have to end an existing process to fix this.
Linux
- Navigate to /opt/Site24x7OnPremisePoller
- Stop the On-Premise Poller by executing the command:
sudo sh StopServer.sh
- Kill the existing processes, if any, by executing the command:
sudo kill -9 $(ps aux | grep "[/]opt/Site24x7OnPremisePoller/NetworkPlus/jre/bin/java" | awk '{print $2}')
- Navigate to /opt/Site24x7OnPremisePoller/NetworkPlus/bin
- Kill the Postgres processes, if any, by executing the command:
sudo sh killPgSQL.sh
- Navigate back to /opt/Site24x7OnPremisePoller/ and start the On-Premise Poller using the command:
sudo sh StartServer.sh &
Windows
- Navigate to Start > Settings > Control Panel. Under Administrative Tools, click Services. You can also navigate to services.msc from Run.

- Stop the Site24x7 On-Premise Poller service as an administrator.

- Open Task Manager and go to the Details tab.
- Check for any java.exe processes.

- If found, right-click and go to Properties.

- Check if the location is C:\Program Files (x86)\Site24x7OnPremisePoller\NetworkPlus\jre\bin
- If yes, right-click and select End task to end the process.

- Navigate to C:\Program Files (x86)\Site24x7OnPremisePoller\NetworkPlus\bin
- Run the file killpgsql.bat as Administrator.
- Start the Site24x7 On-Premise Poller service.

If there is no java.exe process or if the location is different, you need not end the process. Just start the Site24x7 On-Premise Poller service.
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