MSP customer portal access via a custom rebranded URL and CNAME mapping
Although you use Site24x7 for providing managed monitoring services to your customers, you might want to bring in some branding to boost your business reputation. With the custom URL option in MSP Account, your customers can easily view their monitor reports by simply accessing the rebranded custom portal URL provided to them. However, to enable access to the rebranded Monitoring Control Panel––you must first invite your end-customer
and add him/her as a sub-user in the customer account.
To setup the rebranded Monitoring Control Panel
, your custom domain
must be mapped to Site24x7's domain "customer-sp.site24x7.com
" (This must be "customer-sp.site24x7.eu
" for customers accessing services from Europe Data Center) by adding a CNAME record in your DNS zone file. Follow the steps below to quickly add a CNAME record in your DNS host:
- Log into your domain control panel.
- Navigate to the section which states DNS or Name servers.
- Add a new CNAME record; specify the Custom Domain. Please check the below table for mapping details related to Data Centers:
- Enter the TTL (Time to Live) record between 30 mins to one hour; you may also leave this field in its default setting.
- Once finished, Save the changes to the DNS records.
The above actions may, however, vary based on your domain registrar. If you're unable to find a way to get this updated in your DNS host, get help from your web administrator.
: Further to CNAME mapping, if you want us to install an SSL certificate for your custom domain, please contact email@example.com
. However, this option is only available for a Paid customer.
How can my MSP end customer access the rebranded customer portal?
Setting up rebranded customer portal The customer portal can be set up during the customer account creation process. Learn more about creating a custom login URL. Inviting/Providing access to your end customers: To provide access for your ...
How to map your CNAME record and enable Public Status Page access via a Custom Domain?
In order to enable access to your Public Status Page via a custom domain, make sure you create a CNAME record in your DNS zone file to point the Custom Status Page to Site24x7. For all customers who have hosted their account on site24x7.com domain, ...
Associating End-Customers with your MSP Customer Account
You can associate all your end-customers with your MSP Customer account by assigning unique roles and privileges to them. There are seven different User Roles that you can assign to an end-customer: White labeled Client Portal (Read Only): Enable ...
What are Incident Parameters and Custom Parameters?
Incident parameters and Custom parameters get passed along with the body of the URL during an HTTP request invocation. Incident parameters are pre-defined system parameters that get passed in the body of the invoked URL. The incident parameters are ...
Different user roles and related access permissions
Site24x7 lets you have a control over the access level of the users and the administrator of an account can add multiple users by providing them with various access permissions. Following are the user roles in Site24x7, which can be entailed to a ...