Why is the monitor status shown as Down in the Meraki dashboard while shown as Up in Site24x7?
Test the Meraki REST API response and compare the monitor status with Site24x7 to determine the correct status of the Meraki devices monitored in Site24x7.
Case 1: Different statuses for the REST API response and the Site24x7 monitor.
Follow the below steps:
1. Check the Collection Time (last polled time) in the Log Report tab of a Meraki device to see if the Site24x7 monitor status is Down. The Site24x7 monitor may be Down due to connectivity issues, no data collection happening, or other reasons.
2. If the Meraki device hasn't polled for a long time, check the Collection Time (last polled time) of the Meraki organization monitor. Click Network > Meraki > Meraki organization > Log Report to view the Collection Time of the Meraki organization. If the REST API and the Site24x7 monitor have different responses, your monitor could be Down due to connectivity issues, no data collection happening, or other reasons.
Case 2: Same statuses for the REST API response and the Site24x7 monitor.
This means Site24x7 is reporting the status correctly. If you still have clarifications on the monitor status, kindly contact the Meraki support team for further help.
Unable to suspend or delete my Meraki organization monitor
To suspend or delete a Meraki organization monitor, ensure the Meraki device is suspended or deleted from the Meraki organization respectively. Follow the steps below to suspend or delete a Meraki organization monitor: Log in to your Site24x7 ...
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How do I generate the Meraki REST API key?
To discover and monitor Meraki organizations and devices in Site24x7, obtain an API key by following the steps below: Open your Cisco Meraki dashboard. Once logged in, navigate to Organizations > Settings. Ensure the option Enable access to the Cisco ...
Why aren't my Meraki devices being discovered?
If your Meraki devices aren't being discovered, ensure: The API key is entered correctly. Learn more. The Meraki API has read-only access to your Site24x7 account to discover devices and organizations. Site24x7's IP range must be added to the allowed ...
What are the Meraki APIs used for monitoring in Site24x7 ?
Meraki REST API API details https://developer.cisco.com/meraki/api-v1/#!get-organization-devices-statuses Fetch the status of all Meraki devices https://developer.cisco.com/meraki/api-v1/#!get-organization-devices-statuses-overview Fetch the ...