Is there a work-around for enabling client-server data communication, if TLS 1.2 version is not available?
Yes, in case you have older versions of TLS installed, please follow the steps below to ensure uninterrupted data collection.
This is applicable only for Windows server 2003 and 2008.
- Download the given files, based on your OS architecture:
Rename the zip file to WinCommunicationExt.zip
Copy-paste the above file inside the Site24x7 Windows agent installation directory - C:\Program Files\Site24x7\WinAgent
Navigate to regedit and set HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ManageEngine\Site24x7WindowsAgent\Monitoring\UseCommunicationExt to true
Restart the Site24x7 Windows Agent service from services.msc
This will ensure the Windows server monitoring agent continues to perform data collection, even if TLS 1.2 is not installed in your servers.
Why is my Windows server monitor in DOWN status, even after enabling TLS version 1.2
If the OS version is Windows 2008 R2 & above, check if: https://fancyssl.hboeck.de/ is accessible in IE from that server. The machine is rebooted after applying the TLS 1.2 Microsoft update. All the steps (particularly steps 5 & 6) mentioned in this ...
FAQs on upgrading to TLS version 1.2
What is TLS? TLS is a secure way of client-server data communication. The TLS protocol protects the confidentiality and integrity of the information passed between two systems. Why migrate to TLS version 1.2? As Site24x7 is a SaaS-based product, it ...
How to fix a SSL connection error when downloading the Site24x7 Linux server monitoring agent installer
In a few scenarios, when you try to download the Site24x7 Linux server monitoring agent installer, an SSL connection failure error message will display. Follow the instructions below based on your use case to fix this error. Prerequisite: For ...
What TLS versions are supported by the Windows agent?
We have terminated the support for earlier TLS versions (TLS 1.0 and TLS 1.1) and have completely migrated to TLS version 1.2. For the Windows Server Monitoring agent, TLS 1.2 is disabled by default for Windows 2008. To enable it, please try this ...
Why is data not available for a disk
Problem In devices that run Site24x7's Windows Server Monitoring agent, even when a disk partition is detected, data is not displayed. Reason The user running the Windows server monitoring agent might not have "Read" permission for that particular ...