Rename the zip file to WinCommunicationExt.zip
Copy-paste the above file inside the Site24x7 Windows agent installation directory - C:\Program Files\Site24x7\WinAgent
Navigate to regedit and set HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ManageEngine\Site24x7WindowsAgent\Monitoring\UseCommunicationExt to true
Navigate to the following path: C:\Program Files (x86)\Site24x7\WinAgent\monitoring\conf\
Check if the folder named script-output is present within the above directory.
If the folder does not exist, create a new folder named script-output.
Open services.msc.
Locate and restart the Site24x7 Windows Agent service. Wait for 5-10 minutes to verify and confirm that the monitor status changes to UP and data collection has resumed successfully.
This will ensure the Windows server monitoring agent continues to perform data collection, even if TLS 1.2 is not installed in your servers.