Even after the agent parameters are in place, if the APM Insight instance is not shown in the Site24x7 console, please check for the following conditions:
- Check whether the correct license key is provided in the apminsight.conf file, Java System properties, or System ENV.
- Check whether the agent directory has read & write permissions, if not please provide the same.
- Try moving the agent jar and its configuration files to a different directory, possibly outside the application server installation directory.
- If there is a proxy configuration in the server, provide the proxy details in the apminsight.conf file.
- Check agent logs (in the directory where the agent configuration file resides) for any warning related to network communication.
- Check your firewall settings, which may be blocking requests to the Site24x7 server (plusinsight.site24x7.com), which listens for HTTP requests on port 80 and HTTPS requests on port 443.
- Check the apminsight.info file for the key "agent.state." If it is "Deleted," please delete the apminsight.info file and restart the server.
- If the APM instance is not receiving any data, please perform some transactions on your server and check the Site24x7 console after a couple of minutes.
- Check whether the app server and Site24x7 account are in the same time zone. To change your account's time zone, go to Admin > My Account.
If none of these suggestions resolve the issue, please send an email to support@site24x7.com.