For an
MSP Account in Site24x7, every
Customer Account has a unique
Device Key. Every On-Premise Poller in a
Customer Account is mapped to that unique Device Key and can only be mapped to one account at a time. i.e. it cannot be added at the MSP level and should be associated at customer level only. To move On-Premise Poller from one account to a new account, follow these steps with the Device Key of the account to which the On-Premise Poller has to be moved.
Reconfiguration steps:
1. Stop the Site24x7 On-Premise Poller process.
Goto services.msc -> stop the service name 'SITE24X7_ONPREMISEMONITOR'
2. Go to
C:\Program Files (x86)\Site24x7OnPremisePoller\conf
Edit the file 'install.txt' where you can find the below keys. Change the values as [ ]
-------------------
S24X7KEY=[new site24x7 device key]
PROXY=[false/true - depends on if proxy needed]
PROXY_HOST=
PROXY_PORT=
PROXY_USER=
PROXY_PASS=
SERVERMONITOR=false
--------------------
If the PROXY=true, then give appropriate values for PROXY_HOST, PROXY_PORT, PROXY_USER(username proxy credentials), PROXY_PASS(password proxy credentials)
3. Edit the file 'serveragent.config' under /conf/ folder. Delete all the keys except the below:
-----------------------
MONAGENTID=SITE24X7
AGENTUID=SITE24X7
NETWORKID=UPDATEDSITE24X7
CUSTOMERID=[new site24x7 device key]
-----------------------
Note: For MONAGENTID, AGENTUID the value SITE24X7 should be modified.
4. Delete '.eum' file available in the Site24x7 On-Premise Poller home folder.
C:\Program Files (x86)\Site24x7OnPremisePoller\.eum
5. Start the Site24x7 On-Premise Poller process.
Go to services.msc -> Start the service 'SITE24X7_ONPREMISEMONITOR'
Reconfiguration steps:
Stop the Site24x7 On-Premise Poller process: Go to /opt/Site24x7OnPremisePoller -> sudo sh StopServer.sh
Go to
/opt/Site24x7OnPremisePoller/conf/
Edit the file 'install.txt' where you can find the below keys. Change the values as [ ]
-------------------
S24X7KEY=[new site24x7 device key]
PROXY=[false/true - depends on if proxy needed]
PROXY_HOST=
PROXY_PORT=
PROXY_USER=
PROXY_PASS=
SERVERMONITOR=false
--------------------
If the PROXY=true, then give appropriate values for PROXY_HOST, PROXY_PORT, PROXY_USER(username proxy credentials), PROXY_PASS(password proxy credentials)
Edit the file 'serveragent.config' under /conf/ folder. Delete all the keys except the below:
-----------------------
MONAGENTID=SITE24X7
AGENTUID=SITE24X7
NETWORKID=UPDATEDSITE24X7
CUSTOMERID=[new site24x7 device key]
-----------------------
Note: For MONAGENTID, AGENTUID the value SITE24X7 should be modified.
Delete '.eum' file available in the Site24x7 On-Premise Poller home folder.
/opt/Site24x7OnPremisePoller/.eum
Start the Site24x7 On-Premise Poller process.
Go to /opt/Site24x7OnPremisePoller -> sudo sh StartServer.sh &