How to integrate Site24x7 with OpenAI (ChatGPT)?
You can integrate OpenAI with Site24x7 monitors to derive an overall summary of your monitors. The Zia Bot can answer all your queries regarding the monitors to which you have access and answer basic questions about all monitors. The Zia Bot uses the information from the existing help documents and knowledge bases to answer queries.
Frequently Asked Questions
1. Will I be able to integrate if I have a ChatGPT+ subscription?
No, ChatGPT+ is an exclusive service by OpenAI, and you cannot integrate it into Site24x7. To integrate OpenAI with Site24x7, you need a key generated from an OpenAI developer account.
2. I am getting an error stating, "You are not authorized to perform this operation." What should I do?
OpenAI integration can only be added by the admins or super admins of the organization or Business Units (BUs) and not by any users with other roles. Once you enable the integration, you can start interacting with Zia Bot.
3. How do I handle the "Resource not found" error?
You might receive such an error during one of the following circumstances:
- The OpenAI subscription key is expired/suspended. Please check the subscription status of your key.
- Your enquiry is regarding a monitor that you don't have access to. Please check your access status for the monitor.
- The monitor you asked about does not exist. Please double check the monitors' name.
To get accurate results, you can use the "@" prefix while you search for a specific monitor or monitor group.
4. I am not able to see the Third-Party Integrations for Zia. Is it supported in my region?
The Zia integration is only available in the United States, Europe, and India. In the future, the feature might be available in other regions. However, it is subject to the privacy and data protection laws applicable in those regions.
5. What data will be shared with OpenAI, and which model will be used for the conversations?
Your monitoring data includes reports about outages, traceroutes, root cause analysis (RCA), and exceptions. You can access this information by asking Zia Bot. While sharing sensitive PII like monitor names and IP addresses, we mask them for compliance. Regarding the model usage, we use GPT-4o mini, which was the fastest model at the time of release. For more information, go through our Data Privacy Notice pop-up during integration.
Fig 1: The Data Privacy Notice pop-up window
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