OpenAI Integration FAQs

How to integrate Site24x7 with an LLM

You can integrate LLMs with Site24x7 monitors to derive an overall summary of your monitors. The Zia Bot can answer all your queries regarding the monitors to which you have access and answer basic questions about all monitors. The Zia Bot uses the information from the existing help documents and knowledge bases to answer queries.  

Frequently Asked Questions

1. Will I be able to integrate with Site24x7 if I have a ChatGPT Plus or Pro subscription?
No, a ChatGPT Plus or Pro subscription is an exclusive service by OpenAI, and you cannot integrate it with Site24x7. To integrate OpenAI models with Site24x7, you need an OpenAI developer account at platform.openai.com to access OpenAI models via API. Only keys generated from this platform can be used for integration purposes.

2. I am getting an error stating, "You are not authorized to perform this operation." What should I do?
This error occurs when a user without admin or super admin privileges attempts to add the AI integration. Only admins or super admins of the organization or Business Units can enable the integration; users with other roles are not permitted to do so. Once the integration is enabled, you can start interacting with Zia Bot.

3. How do I handle the "Resource not found" error? 
You might receive such an error during one of the following circumstances:
  1. The OpenAI subscription key is expired or suspended. Please check the subscription status of your key.
  2. Your enquiry is regarding a monitor that you don't have access to. Please check your access status for the monitor.
  3. The monitor you asked about does not exist. Please double check the monitor's name.
Notes
To get accurate results from Zia Bot, you can use the @ prefix while you search for a specific monitor or monitor group.
4. I can’t find the Third-Party Integrations for Zia. Is it available in my region?
Zia's Third-Party Integrations are currently supported only in the United States, Europe, India, Canada, Australia, and Saudi Arabia. Availability in other regions may be introduced in the future, depending on applicable privacy and data protection regulations.

5. What type of data will be shared during conversations with Zia, and which AI model will be used?
Your monitoring data includes reports about outages, traceroutes, root cause analysis, and exceptions. You can access this information by asking Zia Bot. 
While sharing sensitive PII like monitor names and IP addresses, we mask it for compliance. The model used for processing is based on the selection made by the user in the AI model drop-down menu. For more information, go through our Data Privacy Notice pop-up during integration.

6. Will I be able to use both services—BYOK and Microsoft Azure OpenAI—with Zia?
Yes, you can configure and use both services—BYOK and Microsoft Azure OpenAI—simultaneously. This provides flexibility to switch between vendors or use specific services for different use cases.

7. Can I change the AI vendor used by Zia after integration?
Yes, once the integration is complete, you can switch between supported vendors using the Zia drop-down in the Site24x7 web client. Zia will respond based on the vendor selected.

8. Is it mandatory to have an OpenAI account to use Zia?
You only need an OpenAI account if you're using the BYOK method. You need an Azure account if you are using the Microsoft Azure OpenAI integration method. 

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