Access agent pod and share logs for troubleshooting

How to access agent pod and share logs for troubleshooting?

  1. Log in to your Kubernetes cluster.
  2. Get the agent pods using the below command:
    kubectl get pods --selector=app=site24x7-agent
  3. Access the pods,which you want to troubleshoot using the below command:
    kubectl exec -it {pod_name} -- /bin/bash
  4. Navigate to the agent logs folder: cd /opt/site24x7/monagent/logs
  5. Zip them and send it to support@site24x7.com


    • Related Articles

    • How to retrieve logs from different Site24x7 monitors

      The log location varies with different agents and monitors. View a consolidated list here: Site24x7 Server Monitoring agent Monitor or module OS Directory, path, or command Detailed reference Server Monitoring Agent Windows Installation directory > ...

    • How to retrieve logs from server-agent-based monitors?

      If you have a Windows agent, you can use the following path to retrieve the agent logs: Go to the installation directory > Site24x7 > WinAgent > Monitoring > Logs If you have a Linux server, you can retrieve logs for your server agent by using the ...

    • Troubleshooting tips for log collection errors

      The following is a list of possible log collection errors and the solutions to fix them: Error message Reason Solution Upload Limit Reached You might have reached the maximum upload limit configured for this log type in the current billing cycle. ...

    • List of log files generated and maintained by the Site24x7 server monitoring agent

      Here is the list of log files generated by the Linux and Windows server monitoring agent. The log files are stored in the same directory where the agent source file is installed. By default they are at: For Linux : ...

    • Troubleshooting steps for On-Premise Poller

      Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...