Update DeskApp after migrating to Zoho Single Sign On

Update my DeskApp after migrating to Zoho Single Sign On

After migration to Single Sign On, you need to update the DeskApp in your Site24x7 account.
  • If you are already logged in, you will see a notification regarding the update inside your DeskApp client
  • If you are launching the DeskApp afresh, you will be prompted to update. Please note that you won't be able to log in unless you update the DeskApp



  • Once the update is complete, use your Device Key (previously called API Key) to login


  • Get your Device Key from your Site24x7 account by navigating to Admin > Developer > Device Key

    • Related Articles

    • Sync Microsoft Entra ID users to Site24x7 via Zoho Directory

      If you want to sync your user data from Microsoft Azure AD to Site24x7, you can do it with Zoho Directory's conditional assignment feature. Once synced, you can easily add users in Site24x7 without requiring manual intervention. The users added to ...

    • Troubleshoot the Error 404 and Error 99 for RabbitMQ

      When installing the RabbitMQ plugin, you may encounter the following errors: HTTP Error 404: Not Found: This error usually occurs when Site24x7's RabbitMQ monitoring plugin attempts to access the /api/overview page of RabbitMQ, but the resource ...

    • Exclude the selective SSH algorithms in On-Premise Poller during SFTP Transfer monitoring

      By excluding SSH algorithms, you can restrict Site24x7 SSH Client from using the excluded algorithm while connecting to the SSH server during SFTP Transfer monitoring. Follow the steps mentioned below for SSH algorithm exclusion in On-Premise Poller ...

    • Response time and its components

      Response time is comprised of five major components namely DNS time, connection time, SSL Handshake Time, first byte and Download time. Let us consider a scenario to further explain these terms: A website zoho.com is monitored by Site24x7. Firstly, ...

    • Monitor websites that require a HTTP POST to determine availability

      You can monitor websites that require HTTP POST to determine availability. You can configure HTTP request methods to be passed (POST/GET/HEAD/POST XML) under the HTTP Configuration while adding a monitor itself. Log in to the Site24x7 client and ...