Downgrade Site24x7 subscription account to a free account
Please follow the steps given below to downgrade your Site24x7 subscription account to a free account:
- Login to Site24x7 and navigate to Admin > Subscription > Downgrade my account
![](https://support.site24x7.com:443/ImageDisplay?downloadType=uploadedFile&fileName=downgrade+account1.png&blockId=ff99121ae5644d8bac2b00efe192527b2413dfec0501879d&zgId=4d65b98622a455f6&mode=view)
- A new window with your existing plan will open. Hover over it and click Upgrade/Downgrade Plan
![](https://support.site24x7.com:443/ImageDisplay?downloadType=uploadedFile&fileName=downgrade+account2.png&blockId=ff99121ae5644d8bac2b00efe192527bda585fbb1bda83da&zgId=4d65b98622a455f6&mode=view)
- This will navigate you to the Site24x7 subscription plan page. Click the "downgrade to FREE plan" link given at the bottom of the page
![](https://support.site24x7.com:443/ImageDisplay?downloadType=uploadedFile&fileName=downgrade+account3.png&blockId=ff99121ae5644d8b9fe29ef46da87e7340fc908f4af91ea8&zgId=4d65b98622a455f6&mode=view)
- Please share your feedback with us indicating the reason for cancellation and then click Confirm Downgrade
- A confirmation message about the successful downgrade to FREE plan will be displayed
For any other information regarding our subscription model, please
refer here.