Change the email address of an admin user after migration

Change the email address of an admin user after migration

Please follow the below steps:
  1. Sign in to your Site24x7 account
  2. Click My Account from the pull-down menu at the top right
  3. Click Change Email Address from the options given below
  4. You will be taken to accounts.zoho.com 
  5. In the Zoho Accounts page, click Profile > Email Address
  6. Your current sign-in email address will be displayed under Primary Email. Edit the Primary Email and enter the new log in the email address.
  7. Enter your current login password and click Update. Your user account email address will be changed with immediate effect and you can verify this by refreshing your Site4x7.com client
  8. You will also receive a verification email to the new email address. Follow the instructions in the mail to verify your new email address
Please note that the verification mail after you change the log in an email address will be sent from noreply@zohoaccounts.com. Make sure you whitelist the same in your firewall policy.

After changing the email address, the current Site24x7 session will automatically terminate and you will need to login again using the new email address. 

    • Related Articles

    • Status of my account after migration to Single Sign On if I have the same email address for both my Zoho and Site24x7 accounts

      Case 1: You are the Admin of Site24x7 account After successful migration to Single Sign On, you can use the same email ID to log in to your Site24x7 account. The password will be the same as that of your existing Zoho account. You will receive a mail ...

    • Adding sub-users to your Site24x7 account

      As the Super Admin/Admin of your Site24x7 account, you will be able to invite and add a user to be part of your Site24x7 account. When the primary Site24x7 account holder adds a sub-user, a Site24x7 account will be automatically created for that ...

    • Setting up Zoho Directory and assigning Org Admin roles

      Setting up Zoho Directory for your organization Providing the Org Admin role to a user Converting an Org Admin to a user Setting up Zoho Directory for your organization Learn how to set up a Zoho Directory account for your organization. Providing the ...

    • DC migration steps for APM Insight agents

      For Server based installations 1. Obtain the new device key. 2. Update the license.key value in the APM Insight configuration file (or the environment variable mentioned) with the new device key. The location varies for each agent, as listed below: ...

    • Add a sub-user

      For adding a sub-user, please follow the steps given: Login to Site24x7 Navigate to Admin > Users > Click on the (+) icon Fill in basic details including Name, mobile number, email address, and IM account Specify User Role and associated User Group ...