Explain the 'SLA - Time Remaining' field in the Operations Dashboard
Add a dashboard view
and get an at-a-glance status of the uptime and performance of all your applications and servers from multiple locations. The SLA- Time Remaining
field in the NOC dashboard conveys the time duration remaining for a monitor's SLA to be affected.
Let's say you have an SLA of 95% for monitor A. The monitor has been down for 30 minutes and the SLA time remaining is shown as 7 hours. This indicates that the monitor A's SLA will remain unaffected for the next 7 hours maximum, beyond which the SLA thresholds will be violated.
Please note that the SLA Time Remaining data shown in the Operations Dashboard will only count on the Availability SLA limits. (We do not consider Response Time SLA and Composite SLAs). This is available only for the internet facing monitors.
Site24x7 Customer Support SLA
Severity Level 1: Site24x7 does not function without a fix being applied and when the problem has significant effect on the revenues or business operations of Subscriber. Severity Level 2: Site24x7 can function. However, it provides incorrect results ...
Get started with Operations Dashboard
You can customize your own Operations Dashboard from Admin > Share > Operations Dashboard. However, this Operations Dashboard that you view inside the client, doesn't get refreshed automatically; instead, only the last poll time will get incremented ...
Site24x7 provides unique SLA management capabilities that assist organizations to define SLAs and proactively monitor their compliance. The agreements can contain service performance metrics for the levels of availability, response time, or both, and ...
Calculating average availability and response time SLAs in Executive Summary SLA reports
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Different cases considered for domain scoring and severity benchmarking in Anomaly Dashboard.
The following methodologies (in the same order specified below) are usually considered for the final score determination: 1. Another attribute of the same monitor detected as anomalous It facilitates the increase of the overall anomaly score if an ...