Windows agent installation error

Error while installing the Windows Server Monitoring agent

If an error occurs while manually installing the Windows agent, please follow the steps given below:

Check Windows Installer in Windows Service Manager:
  1. Make sure the Windows Installer service is up and running.
  2. Go to Start > Control Panel > Administrative Tools

  3. Click on Services and scroll to Windows Installer. Double click on it and a new dialog box will open

  4. Check to see if the Startup Type is set to Manual.
  5. Service status is usually stopped. Try and start the Windows Installer server. Click Ok

  6. Note and fix the error message if any
Re-registration of Windows Installer:
  1. Now, Go to Start and search for cmd. Right click and select, ‘Run as Administrator’
  2. In the command prompt, type:
     msiexec.exe /unregister
     msiexec.exe /regserver
After completion of the above steps, try to install the Windows agent again. If the problem persists, download and install the latest version of Windows Installer and try again.

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