Encryption in Site24x7

Encryption in Site24x7

Encryption safeguards the contents of a message so that only the intended recipient can read it. Encryption is done by replacing the contents with unrecognizable data, which can be decrypted only by the intended recipient. Thus, data is protected from those who might try to steal it.


Two situations where encryption can be used are:

  • Encryption in Transit

  • Encryption at Rest (EAR)


Encryption in Transit

This refers to data that is encrypted when it is in transit—including from your browser to the web server and other third parties via integrations. Encrypting data in transit protects your data from man-in-the-middle attacks.

Learn more about Encryption in Transit.


Encryption at Rest

This refers to encrypted data that is stored (not moving)—either on a disc, in a database, or as some other form of media. Encrypting data by storing it in the servers provides a higher level of security than encrypting data during transit. EAR protects against any possible data leak due to server compromise or unauthorized access.


Encryption is done at the application layer using the AES-256 algorithm, a symmetric encryption algorithm using 128-bit blocks and 256-bit keys. The key used to convert the data from plain text to cipher text is called a Data Encryption Key (DEK). The DEK is further encrypted using the Key Encryption Key (KEK), providing yet another layer of security. Our in-house Key Management Service (KMS) generates and maintains the keys.

Learn more about our KMS.


What Data do we encrypt in Site24x7? 

Site24x7 encrypts the following sensitive data at the application level.

  • Mobile number

  • Email address

  • Hostname

  • IP address

  • URL

  • Access token

  • Domain name

  • Credential

  • Service account


Full-disk encryption

Besides application-layer encryption, full-disk encryption is available in India (IN), Australia (AU) , and Japan (JP) data centers. Learn more about full-disk encryption.

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