User Roles in Site24x7

Different user roles and related access permissions

Site24x7 lets you have a control over the access level of the users and the administrator of an account can add multiple users by providing them with various access permissions.

Following are the user roles in Site24x7, which can be entailed to a particular contact:

  1. Super Admin: If you’ve created your Site24x7 account, you’ll be the Super Admin for your Organization and Site24x7 accounts. You will have complete operational and management control over these accounts.
  2. Admin: The Admin role will have most of the privileges similar to the Super Admin role, except for subscription billing and On-Premise Poller modules.
  3. Operator: An Operator role allows you to schedule, edit or delete a new maintenance window created by yourself until a Super Admin or Admin role modifies it. However, the role will not have any privilege to modify maintenance windows created by other user roles. Operators can create, update, and delete Custom reports and Global Benchmark Reports created by themselves. They do not have sufficient privilege to edit/delete a report created by other users.
  4. Spokesperson: Spokesperson can post Status page announcements via the Public Status Pages. Additionally, the spokesperson will also have read access to most of the modules of that particular Site24x7 account. The Spokesperson has read-only permission to Custom Reports and Global Benchmark Reports generated by all users. However, the Spokesperson can only access the data of those monitors (in the monitor group) for which permission is provided.
  5. Billing Contact: Billing Contact will have access only to the Subscription module inside Admin tab. 
  6. Hosting Provider: This user will not have read/write access permissions for any other function except to schedule a maintenance under Admin tab.
  7. Read Only: This user will have read-only access to most of the modules in the Site24x7 account. For a Custom Report and a Global Benchmark Report, you can view the reports of all the monitors for which permission is allocated. However, the user can perform actions like   Poll Now, Export & email Reports.  

The following table explains each Site24x7 roles and their related functions in detail:

Function/Roles
 Super Admin
 Admin
 Operator
 Billing Contact
 Spokesperson
 Hosting Provider
 Read Only 
Add/Edit/Suspend/
Activate
/
Delete Monitor
Yes
 Yes
 Activate/
Suspend

No Access

 View
 Can view Monitor Summary Page
 View
Add/Edit a New
Contact or

Contact Groups
Read and Write
 Read and Write
 No Access
 No Access
 No Access
 No Access
 No Access
Generate Unique
Device Key		 Yes
 Yes
 No Access
 No Access
 No Access
 No Access
 No Access
Reports, Schedule
Reports,
Report Settings		 Read and Write
 Read and Write
 Read 
 No Access
 Read
 No Access
 Read
Custom Dashboard
 Read and Write
 Read and Write
 Read
 No Access
 Read
 No Access
 Read
Schedule Maintenance
 Read and Write
 Read and Write
Read and
Write (add/
edit
/delete
own
maintenance
)
No Access
 Read
Read and
Write
 (Add/Edit/
Delete own  
maintenance
)
Read
Custom Report and
Global Benchmark
Report		 Read and Write
 Read and Write
Read and Write  
(1. Can only edit/delete
 own report.
2. Can access
 data
of only those monitors
(in the selected  
monitor group)
for which
permission is provided.)
No Access
Read (Can access data
of only those monitors
(in the selected 
monitor group)
for which
permission is provided.)
No Access
Read (Can access
data of only those monitors
(in the selected 
monitor group) 
for which
permission is  
provided.)
Publish/Export/Email 
Reports		 Read and Write
 Read and Write
 Read 
 No Access
 Read
 No Access
Yes  
(Export & email  
reports only)
Dashboard and
Portal Integration		 Read and Write
 Read 
 Read
 No Access
 Read
 No Access
 Read
Status page
announcements		 Read and Write
 Read and Write
 Read
 No Access
Read and 
Write
No Access
 Read
Subscription: Upgrade/Downgrade
Account, Add Credits, 
Purchase Alert
Packs, Raise 
Purchase Orders		 Read and Write
 No Access
 No Access
 Read and Write
 No Access
 No Access
 No Access
User Profile
using
User Name,
Email and Password
Read and Write
 No Access
 No Access
 Read and Write
 Read
 No Access
 No Access
Read to know about Site24x7 MSP roles.

    • Related Articles

    • Troubleshoot the Unauthorized user (Error 401) when installing Tomcat plugins

      When installing Tomcat plugins, you may encounter the following error: Unauthorized user. Does not have permissions. HTTP Error 401: This error usually occurs when the user accessing the Tomcat Manager application does not have the necessary ...

    • Roles supporting tunnel management and path data in VMware VeloCloud SD-WAN

      Introduction In VMware VeloCloud SD-WAN, the ability to create or modify tunnels and view path (tunnel) data depends on the user role. This ensures that configuration changes and diagnostic insights are restricted to authorized users. The table below ...

    • Site24x7 Real User Monitoring (RUM) - Data Collection

      When you include Site24x7 RUM beacon script in your web pages, the following data is collected. All data that's being collected is in accordance with GDPR compliance. Performance details of web page load time - Metrics like response time of web page ...

    • How to configure the NGINX status page for monitoring NGINX performance

      The NGINX plugin uses the NGINX status page to pull the performance metrics of the NGINX server. You may encounter the following errors while installing the NGINX plugin integration: Error_code : HTTP Error 404: This error usually indicates that the ...

    • Accessing products via Site24x7

      You can seamlessly access ManageEngine CloudSpend and Site24x7’s sub-products, like Digital Risk Analyzer, StatusIQ, and Toolset, from within your Site24x7 web client. The product switcher , available at the top-right corner of the interface, lets ...