Different user roles and related access permissions
Site24x7 lets you have a control over the access level of the users and the administrator of an account can add multiple users by providing them with various access permissions.
Following are the user roles in Site24x7, which can be entailed to a particular contact:
- Super Admin: If you’ve created your Site24x7 account, you’ll be the Super Admin for your Organization and Site24x7 accounts. You will have complete operational and management control over these accounts.
- Admin: The Admin role will have most of the privileges similar to the Super Admin role, except for subscription billing and On-Premise Poller modules.
- Operator: An Operator role allows you to schedule, edit or delete a new maintenance window created by yourself until a Super Admin or Admin role modifies it. However, the role will not have any privilege to modify maintenance windows created by other user roles. Operators can create, update, and delete Custom reports and Global Benchmark Reports created by themselves. They do not have sufficient privilege to edit/delete a report created by other users.
- Spokesperson: Spokesperson can post Status page announcements via the Public Status Pages. Additionally, the spokesperson will also have read access to most of the modules of that particular Site24x7 account. The Spokesperson has read-only permission to Custom Reports and Global Benchmark Reports generated by all users. However, the Spokesperson can only access the data of those monitors (in the monitor group) for which permission is provided.
- Billing Contact: Billing Contact will have access only to the Subscription module inside Admin tab.
- Hosting Provider: This user will not have read/write access permissions for any other function except to schedule a maintenance under Admin tab.
- Read Only: This user will have read-only access to most of the modules in the Site24x7 account. For a Custom Report and a Global Benchmark Report, you can view the reports of all the monitors for which permission is allocated. However, the user can perform actions like Poll Now, Export & email Reports.
The following table explains each Site24x7 roles and their related functions in detail:
| Function/Roles | Super Admin | Admin | Operator | Billing Contact | Spokesperson | Hosting Provider | Read Only |
Add/Edit/Suspend/ Activate / Delete Monitor | Yes | Yes | View | No Access | View | Can view Monitor Summary Page | View |
Add/Edit a New Contact or Contact Groups | Read and Write | Read and Write | No Access | No Access | No Access | No Access | No Access |
| Generate Unique Device Key | Yes | Yes | No Access | No Access | No Access | No Access | No Access |
| Reports, Schedule Reports, Report Settings | Read and Write | Read and Write | Read | No Access | Read | No Access | Read |
| Custom Dashboard | Read and Write | Read and Write | Read | No Access | Read | No Access | Read |
| Schedule Maintenance | Read and Write | Read and Write | Read and Write (add/ edit /delete own maintenance ) | No Access | Read | Read and Write (Add/Edit/ Delete own maintenance ) | Read |
| Custom Report and Global Benchmark Report | Read and Write | Read and Write | Read and Write (1. Can only edit/delete own report. 2. Can access data of only those monitors (in the selected monitor group) for which permission is provided.) | No Access | Read (Can access data of only those monitors (in the selected monitor group) for which permission is provided.) | No Access | Read (Can access data of only those monitors (in the selected monitor group) for which permission is provided.) |
| Publish/Export/Email Reports | Read and Write | Read and Write | Read | No Access | Read | No Access | Yes (Export & email reports only) |
| Dashboard and Portal Integration | Read and Write | Read | Read | No Access | Read | No Access | Read |
| Status page announcements | Read and Write | Read and Write | Read | No Access | Read and Write | No Access | Read |
| Subscription: Upgrade/Downgrade Account, Add Credits, Purchase Alert Packs, Raise Purchase Orders | Read and Write | No Access | No Access | Read and Write | No Access | No Access | No Access |
User Profile using User Name, Email and Password | Read and Write | No Access | No Access | Read and Write | Read | No Access | No Access |
Read to know about Site24x7 MSP roles.
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