User Roles in Site24x7

Different user roles and related access permissions

Site24x7 lets you have a control over the access level of the users and the administrator of an account can add multiple users by providing them with various access permissions.

Following are the user roles in Site24x7, which can be entailed to a particular contact:

  1. Super Admin: If you’ve created your Site24x7 account, you’ll be the Super Admin for your Organization and Site24x7 accounts. You will have complete operational and management control over these accounts.
  2. Admin: The Admin role will have most of the privileges similar to the Super Admin role, except for subscription billing and On-Premise Poller modules.
  3. Operator: An Operator role allows you to schedule, edit or delete a new maintenance window created by yourself until a Super Admin or Admin role modifies it. However, the role will not have any privilege to modify maintenance windows created by other user roles. Operators can create, update, and delete Custom reports and Global Benchmark Reports created by themselves. They do not have sufficient privilege to edit/delete a report created by other users.
  4. Spokesperson: Spokesperson can post Status page announcements via the Public Status Pages. Additionally, the spokesperson will also have read access to most of the modules of that particular Site24x7 account. The Spokesperson has read-only permission to Custom Reports and Global Benchmark Reports generated by all users. However, the Spokesperson can only access the data of those monitors (in the monitor group) for which permission is provided.
  5. Billing Contact: Billing Contact will have access only to the Subscription module inside Admin tab. 
  6. Hosting Provider: This user will not have read/write access permissions for any other function except to schedule a maintenance under Admin tab.
  7. Read Only: This user will have read-only access to most of the modules in the Site24x7 account. For a Custom Report and a Global Benchmark Report, you can view the reports of all the monitors for which permission is allocated. However, the user can perform actions like Poll Now, Export & email Reports.  

The following table explains each Site24x7 roles and their related functions in detail:

Function/Roles
Super Admin
Admin
Operator
Billing Contact
Spokesperson
Hosting Provider
Read Only 
Add/Edit/Suspend/
Activate
/
Delete Monitor
Yes
Yes
View

No Access

View
Can view Monitor Summary Page
View
Add/Edit a New
Contact or

Contact Groups
Read and Write
Read and Write
No Access
No Access
No Access
No Access
No Access
Generate Unique
Device Key
Yes
Yes
No Access
No Access
No Access
No Access
No Access
Reports, Schedule
Reports,
Report Settings
Read and Write
Read and Write
Read 
No Access
Read
No Access
Read
Custom Dashboard
Read and Write
Read and Write
Read
No Access
Read
No Access
Read
Schedule Maintenance
Read and Write
Read and Write
Read and
Write (add/
edit
/delete
own
maintenance
)
No Access
Read
Read and
Write
 (Add/Edit/
Delete own 
maintenance
)
Read
Custom Report and
Global Benchmark
Report
Read and Write
Read and Write
Read and Write 
(1. Can only edit/delete
 own report.
2. Can access
 data
of only those monitors
(in the selected 
monitor group)
for which
permission is provided.)
No Access
Read (Can access data
of only those monitors
(in the selected 
monitor group)
for which
permission is provided.)
No Access
Read (Can access
data of only those monitors
(in the selected 
monitor group) 
for which
permission is 
provided.)
Publish/Export/Email 
Reports
Read and Write
Read and Write
Read 
No Access
Read
No Access
Yes 
(Export & email 
reports only)
Dashboard and
Portal Integration
Read and Write
Read 
Read
No Access
Read
No Access
Read
Status page
announcements
Read and Write
Read and Write
Read
No Access
Read and 
Write
No Access
Read
Subscription: Upgrade/Downgrade
Account, Add Credits, 
Purchase Alert
Packs, Raise 
Purchase Orders
Read and Write
No Access
No Access
Read and Write
No Access
No Access
No Access
User Profile
using
User Name,
Email and Password
Read and Write
No Access
No Access
Read and Write
Read
No Access
No Access
Read to know about Site24x7 MSP roles.

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