Enhancing customer account security with multi-factor authentication for MSPs
MSPs can enhance the security of their customers' accounts by enabling multi-factor authentication (MFA), which generates time-sensitive one-time passwords (OTPs) that refresh every 30 seconds. This provides an additional layer of protection against unauthorized access.
When a customer with the MFA enabled option attempts to log in, they will be prompted with a screen enforcing MFA activation. To proceed, the user must click the Configure button to set up MFA using a time-based one-time password (TOTP) authenticator. Once configured, the customer must enter an MFA TOTP code during login, ensuring enhanced account security.
Steps to configure MFA
- Click the Configure button to begin setting up MFA.
- In the following screen, toggle on MFA mode, and select OTP Authenticator and the required authenticator app.
- Follow the instructions provided by the OTP authenticator app and click the Next button.
- Provide the OTP from your app, and click the Enable MFA button.
Once the OTP authenticator is configured, an OTP will be required each time the user logs in to their account.
Enabling MFA strengthens account security by requiring a time-sensitive OTP for each login, ensuring only authorized users can access the account.
Related Articles
How is MSP customer data isolated from other customer accounts?
Site24x7's Managed Service Provider (MSP) module offers a hosted monitoring solution for MSPs' customer services, which allows the MSPs to benefit from a managed monitoring service through a unified MSP console. MSP customer data is securely isolated ...Secure my Site24x7 account using Two Factor Authentication
The Two Factor Authentication is a 2 step verification process before you are authorized to log in to your Site24x7 account. It thus adds an additional layer of security to your Site24x7 login process. At the organization level, Login to your ...Associating End-Customers with your MSP Customer Account
You can associate all your end-customers with your MSP Customer account by assigning unique roles and privileges to them. There are seven different User Roles that you can assign to an end-customer: White labeled Client Portal (Read Only): Enable ...Converting Site24x7 Evaluation account into MSP Edition
MSP Edition lets you manage your customers' IT stack efficiently with our secure, scalable, and affordable monitoring suite for MSPs and CSPs. White label your monitoring platform and reports with a custom name, logo, and URL so that you can promote ...How to add servers currently monitored by Site24x7 in one account to multiple MSP customer accounts?
Use Case: An existing Site24x7 user has server monitoring for multiple customers in a regular Site24x7 account and plans to move to the MSP Plan. Now, the MSP wants to change the server monitors to the corresponding 'customer accounts' under their ...