Converting Site24x7 Evaluation account into MSP Edition
lets you manage your customers' IT stack efficiently with our secure, scalable, and affordable monitoring suite for MSPs and CSPs. White label your monitoring platform and reports with a custom name, logo, and URL so that you can promote your brand, and customers can identify with it. You can enable MSP Edition
by following the steps listed below:
- Login to Site24x7 web client.
Navigate to Admin > User & Alert Management > Users & Alerts . Click the MSP Edition link on the top right of the dashboard.
A new page will be displayed, where you'll be provided a button to enable MSP Edition.
Click the Enable MSP button to confirm migration of your Site24x7 account permanently to MSP Edition.
Upon clicking the button, the migration process will be initiated. Migration takes at least a few seconds to complete. Once you've enabled the MSP Edition, you can't revert back to regular Site24x7 account.
Associating End-Customers with your MSP Customer Account
You can associate all your end-customers with your MSP Customer account by assigning unique roles and privileges to them. There are seven different User Roles that you can assign to an end-customer: White labeled Client Portal (Read Only): Enable ...
User dissociation in MSP
Dissociation of users can be done via The Edit Customer Preferences form The Edit Customer Group form The Edit User form User dissociation will fail if the user is the Account Contact or the last contact of an User Alert Group. Learn more. User ...
How to add servers currently monitored by Site24x7 in one account to multiple MSP customer accounts?
Use Case: An existing Site24x7 user has server monitoring for multiple customers in a regular Site24x7 account and plans to move to the MSP Plan. Now, the MSP wants to change the server monitors to the corresponding 'customer accounts' under their ...
What will happen if the customer count in a single Site24x7 MSP account exceeds 500 and above?
As of now, we have few limitations when MSP accounts exceed 500 customers and above. The following features would not be available: Status of monitors in the MSP home page (Home > Dashboards). Alarms feature. The Number of MSP Users in the Customer ...
Tell me more about MSP pricing and licensing
Single billing across all MSP customer accounts: MSPs have a unified billing system across all their customer accounts. The MSP Admin can subscribe, upgrade, purchase additional add-ons and alerts, which can then be used across customer accounts. ...