According to 2020 roadmap (www.site24x7.com/community/site24x7-product-roadmap-2020) I see that more Zoho products are going to be integrated with Site24x7.  Any updates on where Zoho Desk integration is at currently?

What I would absolutely love to see, per my requirements, is in Site24x7 is having a custom field per monitor.  We will call that custom field "OID" which would be short for the customer's Order ID, which is essentially a reference to a specific customer's service that we provide them from an Managed Services perspective.  Now, an alert condition is met and that alert is sent to Zoho Desk (along with the OID).   Great, a ticket is opened for that particular customer!

Now, in Zoho Desk we have the same "OID" reference so when the ticket is opened, we know which customer to associate that alert to automatically. 

Is something like this going to be possible? :)

Thanks,

Paul