2020 was by no means a normal year.  The pandemic had made every business turbulent with growth trends of many businesses going south. But when the backs are against the wall, mankind stands up, unites, and comes back with resilience. We could see all these traits come out in every business and ours was no different. 

The situation altered the course of our product roadmap that we'd set for 2020. 2021 gives us the opportunity to implement some of the common features that many customers have asked for. Here's what you can expect this year.

Enhancing the overall product experience

We are in the process of making subtle yet significant changes in the look and feel of the product to give a better contrast to the UI, solving some of the usability issues in search, and bring in filters in key areas of the product to enhance the overall client experience. 

Alert Management

We are continuing to put our efforts into enhancing user and alert management. As a natural progression, we are bringing in dynamic thresholds profile based on our existing AI/ML based anomaly detection engine. This will help technicians trim down configuring static thresholds which can be error prone and reduce alert fatigue as businesses adopt modern technologies for scalability. 

We are in the process of modernizing the alerting capabilities and addressing the missing pieces where the notification profile will become the common alert configuration section.

Incident Response

To address the shift timings of IT operations teams and to ensure alerts are sent to the right people at the right time, and with the right notifications, we are bringing in on-call scheduling. 

For a DevOps/IT Teams to instantly collaborate, share crucial information amongst teams for troubleshooting an incident and to refer to previous resolutions, we will be introducing this year, features that will help teams collaborate through various communication mediums with various stake holders, fix the problem and help reduce the MTTR. Stay tuned for a detailed announcement on this. 

Infrastructure, cloud, and virtualized environments

Every modern business runs on the cloud and digitalization has only fast-forwarded the adaptation. We will be bringing in unique cloud monitoring features like service quota monitoring that will help customers with uninterrupted provisioning of resources in the cloud. We will be bringing in more observable metrics to monitor from serverless platforms across clouds this year. We will continue to invest in our guidance report with new recommendations targeting savings.

With digital experience of employees becoming crucial to run the business in this new normal, focus on bringing newer capabilities to monitor employee endpoints which will help sysadmins analyze problems faced in end-user environments will be introduced this year.

We are also bringing in some of the enterprise features our customers have asked in the hypervised environment space.

AppLogs  

We've started work in bringing all alerting capabilities that are available in other monitors including third-party integrations, notification profile, etc. Making AppLogs dashboards as part of the custom dashboard framework will be on the agenda for this year. With DevOps ecosystems maturing in the cloud and logs becoming a major part of troubleshooting critical issues, we will be bringing in capabilities to ingest DevOps toolset log types and log types which will address the CDN and DNS technology stack. You can leave a request for any new type you want us to support here.

Network Performance Monitoring

We are continuing to work on the configuration manager which can track change management, and configure backup which helps in making the network disaster-proof. We will work on bringing in the latest network devices as templates and provide out-of-the-box support so that customers can monitor the latest devices natively.  Switch stack monitoring for Aruba and Dell switches will be made available this year.  

APM Insight and Real User monitoring

We are re-focusing our efforts on building an overall experience in the digital experience monitoring space. W.r.t this we are bringing in enhancements into real user monitoring that will help sysadmins proactively troubleshoot areas that affect the digital experience of end-users. In addition to this, focus will be given in integrating AppLogs which will help DevOps/SRE contextually troubleshoot an incident and get deeper root cause analysis with logs that were generated during an incident from various sources that the application spawns out. We will also continue to focus on integrating with the DevOps Toolchain ecosystem.

Our roadmap is subject to change based on market trends, but our focus to provide you with the best possible product experience in terms of features based on feedback remains steadfast.

We’re thrilled to see you engage with us in our community, and we’d love to see you continue posting requests. We will be considering requests made here with higher priority. This allows us to streamline the requests better and have more community involvement on how to shape that feature. This will help us help you in giving the product that gets your work done. Thank you all for keeping your faith in us.

Do checkout our product roadmap 2021 for Site24x7 CloudSpend and Site24x7 StatusIQ.

From all of us at Site24x7 and Zoho, we wish you all a safe and happy new year.

Team Site24x7.