Hi There,

It would be great if you could add another status to the 'Remotely manage incident in ServiceNow when the monitor's status changes to "UP" ' option in the ServiceNow integration to allow either a custom status, or add the status 'Monitoring'. This is so that an analyst is still alerted that there was an issue, and it has now been resolved, however, they review the incident before closing the ticket.

Thanks,

CS