I have configured the integration between Site24x7 and ServiceNow, and tickets are being created successfully. However, when an issue is resolved and the alert returns to UP, the ticket is not being updated to the 'Resolved' state. In my ServiceNow instance, I have a business rule that requires the 'Resolution Code' and 'Resolution Notes' fields to be filled when changing a ticket to 'Resolved.' While OpManager handles this correctly, Site24x7 does not. Could you please assist me in resolving this issue?

thx 

Paulo