Customer Self-Service Portal

Portal Integration for SLA Report

I would like to have the ability to have my SLA and Business Hours apply to any report and to then be able to expose those reports outside Site24x7.  Currently, the reports I can expose to my users do not have business hours applied, and this gives an incorrect impression to our users about the availability metrics.  If you think about it, the users are the ONLY ones that really care about the SLA compliance.  The rest of the IT team should be concerned about ALL outages, not just those during business hours!