Hi Site24x7 Team,
I use your services to audit and report on service outages. The cause of outages recognised by monitors can vary from the likes of local inclement weather, malfunctioning/damage to interconnect infrastructure, and manual intervention for testing and maintenance purposes. Each of these varying causes needs to be recognised in reporting as they require differing countermeasures. Currently, in my effort to produce a report on the outages, I manually group them, which can be timely and prone to human error.
I was hoping that, beyond the ability to mark an outage as maintenance, you could provide functionality that enables grouping/tagging of outages? Ideally, reporting produced could provide the same data currently provided for Outages generally, but specific to the various grouping or tags.