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Leveraging observability to improve digital resilience

With increasing competition and a digitizing landscape, small and medium enterprises (SMEs) in Australia are being forced to level up their game using AI and modernization. This means eventually relying on cloud and AI integration to ensure agility and responsiveness.

The diversity of applications and the complexity of tech architecture pose challenges like increasing costs, security risks, and scalability challenges. 

A recent white paper from ManageEngine assesses the digital intensity of Australian SMEs and pinpoints the primary challenges technology leaders encounter in navigating this complexity.

The study reveals how technology leaders in Australian SMEs understand the significance of monitoring, but at the same time, they lack comprehensive visibility and control over their tech landscapes. IT observability is the only solution for comprehensive visibility and proactive issue resolution that can lead to resilient and customer-centric IT environments.

This blog post will explore the key findings of the study and present the case for a holistic IT observability approach.

Business and strategic priorities

Immediate business priorities

Cost reduction is the biggest priority in Australia’s challenging market. Organizations can unlock substantial growth and cost savings by fostering innovative digital experiences, including seamless omnichannel support, personalized dashboards, automated workflows, and AI-driven insights.

Technology modernization strategy

Infrastructure modernization is a strategic imperative for Australian SMEs. Modernizing technology infrastructure is no longer merely an operational upgrade; it's a strategic necessity for meeting consumer expectations and accelerating digital transformation.

Accelerating the adoption of AI and the cloud

Australian SMEs manage multiple cloud environments. Advanced cloud solutions offer agility to manage the growing data and processing needs of AI solutions, providing scalable storage and compute resources.

Digital enterprises need more interoperable applications

Australian SMEs expect an increase in the number of applications being used in the next two years. These applications automate processes, streamline workflows, extract insights from data, engage customers across multiple channels, and drive innovation in products and services.

Challenges and barriers

Tech complexity inhibits agility and innovation

The biggest challenges organizations face are increased costs and an expansion of the threat landscape. Costs increase as more resources are required to manage and maintain intricate systems.

Self-assessment of the maturity of digital journeys

Most Australian SMEs consider themselves in the early stages of their digital transformation journeys. A significant barrier preventing organizations from adopting a digital-first mindset is the challenge of managing complex IT environments and the lack of visibility over them.

Monitoring and IT management

Strategic advantages of using IT monitoring

With the rise of remote work and digital transformation, visibility becomes even more critical as enterprise data and applications expand beyond traditional network boundaries. Australian SMEs use an average of two to three monitoring tools.

Insufficient monitoring of cloud applications and environments

While SMEs in Australia realize the importance of monitoring, they are underutilizing monitoring capabilities. Siloed IT operations and complex interdependencies can limit the usefulness and timeliness of monitoring while flooding IT operations and service management teams with alerts.

Metrics used

Australian SMEs are focusing on monitoring traditional IT metrics, such as availability and reliability. However, there's a lag in the adoption of comprehensive monitoring for other critical aspects of IT infrastructure.

Biggest challenge in the organization's current IT monitoring tool or platform

The efficacy of IT monitoring in Australian SMEs is currently undermined by limited visibility and alert fatigue.
These are just some of the key findings from the white paper on enhancing digital resilience through observability in Australian SMEs. In the next blog post in this series, we will delve deeper into digital transformation and cost savings for Australian SMEs. For detailed insights and analyst reports, download the white paper now!