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11 network monitoring KPIs every organization should track

Digitalization has surpassed network modernization, resulting in networks struggling to keep up with daily operations. While many networks can accommodate GenAI and other new technologies, network administrators are responsible for maintaining uninterrupted operations and preventing any errors. For this, they must diligently monitor network performance and related metrics so their networks remain secure and robust yet flexible enough to adapt to the latest technologies. 

Organizations that measure and manage their network performance are also honing their competitive edge. A robust network strategy—directly related to performance-driven metrics—can lead to better results.

What can you do to improve performance? 

Track relevant metrics for your network devices and take action based on the results. 

What are some of the metrics you need to measure? 

  1. Network availability: The operational time of a network. High availability signifies a network that is well-maintained and stable, which is favored by customers. 
  2. Packet loss: The percentage of data packets that fail to reach their intended destination. Excessive packet loss can negatively affect network performance and the user experience.
  3. Bandwidth utilization: Helps to monitor the utilization of network resources, pinpoint congestion areas, and enhance network performance.
  4. Error rates: Assists in pinpointing network problems, resolving connectivity issues, and maintaining data security.
  5. Device downtime: Measures the percentage of time that network devices are not operational. Minimal device downtime reflects network stability.
  6. Response time: The time taken for a network device to respond to a request. Monitoring response time is important for maintaining network performance and user satisfaction.
  7. Network traffic patterns: Aids in determining peak usage periods, possible congestion points, and enhancing network efficiency.
  8. Round-trip time: A measure of the time taken for data transmission between specific network endpoints. Monitoring round-trip time and latency is important for maintaining efficient and seamless network communication.
  9. Configuration changes: Tracking security events and incidents, such as intrusion attempts, malware infections, or unauthorized access, helps in ensuring network security and data protection.
  10. Firmware vulnerabilities: Regularly monitoring device vulnerabilities and ensuring that the most recent patches are installed on the device are essential for establishing a strong network.
  11. Compliance: Monitoring compliance is important for avoiding unforeseen penalties, pinpointing areas that need enhancement, and guaranteeing customer satisfaction.

Can you track all these KPIs in Site24x7? 

Yes, Site24x7 supports monitoring for all these metrics and more. Check out the links below for more details:

What will you achieve by monitoring these KPIs?

As threats become all the more common, it's never been more urgent for organizations to implement robust network monitoring. Organizations can achieve tangible business change by riding on the benefits gained by monitoring network KPIs. 
  • 360-degree value
    Increase transparency in network operations by leveraging insightful data about performance indicators to drive your monitoring and reporting, drawing on reliable data for reporting and informed decision-making.
  • Risk reduction
    Reliable and proactive alerting can help you avoid fines and loss of business due to outages.
  • Improved compliance
    Consistently comply with regulatory requirements by making sure that all your network devices are up to date with necessary patches and compliance updates.
  • Lower costs and better operational efficiency
    As you monitor and track usage, you can see a decrease in costs directly related to outages and an increase in operational efficiency.
  • Revenue growth
    Reliable operations enhance customer loyalty and offer an entryway to new customer segments, markets, and premium pricing models.

Improving network observability and beyond

Networks today are operating at maximum capacity to sustain the demands of modern technologies. Network administrators have their work cut out ensuring that everything works just the way it should. However, knowing which metrics to measure helps minimize the uncertainties or unexpected outages in a network.

While the metrics given in this blog are not comprehensive, tracking them in addition to your organization-specific metrics ensures a higher degree of network observability. Doing so enables better outcomes for customers, stakeholders, and employees as the cost of downtime is considerably reduced. And if you are someone who is in a decision-making role, you can use the additional revenue to modernize your networks to support future technologies. 

An informed approach to which parameters to measure not only minimizes the workload for network administrators but also ensures the smooth operation of networks to meet the demands of modern technologies, benefiting everyone involved.