Author: ArunHere are some frequently asked questions about 'Trouble' Notifications sent from Site24x7's web site monitoring service, along with their answers. What do 'Trouble' notifications mean?

Trouble notifications can mean any of the following:

1. Your site content has been modified. 2. The response time of your site has crossed some limits you have set. 3. Certain keywords are present/absent on your website. These notifications are sent only if you have configured content check, keyword check or response time check for your website monitor.

How do you differentiate a trouble email alert from a downtime alert?

There are 2 ways to differentiate a trouble alert from a downtime alert. From the alert subject line:

The subject line of a trouble alert reads different from that of a downtime alert. For a trouble alert, the email subject line will be in this format

[your website] IN Trouble - [Site24x7]

For a downtime/uptime alert, the format is [your website] DOWN - [Site24x7]

From the alert content:

For a trouble alert, the reason for the problem is mentioned. For a downtime alert, the reason for reporting downtime as well as the exact time when the site went down is also mentioned. How do I find out the exact cause of 'Trouble'?

You can find this out from the email notification itself. Watch out for the 'Trouble because' field - it describes the reason behind the trouble.

In the above example image, I have configured Site24x7 to alert me if the keyword string "server error certificate" is~ present on my web page. And this is reflected in the 'Trouble because' field. Believe this article was helpful in clearing some of your doubts about the 'Trouble' notification. For any further doubts or queries, contact our support team directly or reply as comments to this post.