network-management-tools-gartner-customers-choice-2025
We’re excited to share that ManageEngine has been recognized as a Customers’ Choice in the 2025 Gartner Peer Insights™ “Voice of the Customer” for Network Management Tools. This recognition reflects the trust and satisfaction our customers place in our solutions and we feel like this validates our commitment to delivering reliable, user-friendly, and business-focused network management.
What is Gartner Peer Insights “Voice of the Customer”?
As defined by Gartner Peer Insights:
“Voice of the Customer” is a document that synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision.
In other words, we believe this report represents what matters most: the voices of real customers who use these solutions every day.
How vendors are categorized
In the “Voice of the Customer” report, eligible vendors in the market categorized into four quadrants based on scores assigned for User Interest and Adoption (x-axis), and Overall Experience (y-axis). The User Interest and Adoption (x-axis) scores incorporate three factors: review volume, user willingness to recommend, and review market coverage across industry, company size and region. Vendors’ Overall Experience (y-axis) is a composite score that incorporates average user ratings for “Overall Experience,” “Capabilities” and “Support/Delivery.” Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).
What customers say about ManageEngine
We’re proud to share that in the latest report:
- ManageEngine received an overall rating of 4.4 out of 5.0 stars.
- 82% of customers said they would recommend ManageEngine solutions.
- These results are based on 56 verified reviews as of April 2025.
We believe this recognition underscores our commitment to putting customer needs first—whether it’s simplifying complex networks, reducing downtime, or enabling IT teams to deliver uninterrupted digital experiences.
ManageEngine Site24x7's network management strength
We believe this recognition highlights the value our customers see in ManageEngine Site24x7's comprehensive network management capabilities. From monitoring performance across switches, servers, routers, and firewalls to gaining end-to-end visibility into application traffic, bandwidth usage, and critical network services, our solutions help IT teams maintain resilient, high-performing networks.
With intelligent alerts, automated troubleshooting, and deep analytics, ManageEngine Site24x7 equips enterprises to not only detect and resolve issues faster but also to optimize network performance proactively, ensuring uninterrupted digital experiences for users and customers alike.
A thank you to our customers
We extend our sincere gratitude to every customer who shared their experiences and feedback on Gartner Peer Insights. Your trust drives us to improve continually and innovate in network management.
At ManageEngine Site24x7, our mission is simple: to empower IT teams with powerful, practical, and affordable tools that solve today’s challenges while preparing you for tomorrow’s needs.
Schedule a free demo today to see how Site24x7 unifies monitoring across your network, servers, applications, cloud, and digital experience—all from a single platform. Simplify IT operations, gain full-stack visibility, and ensure optimal performance with ease.
Planning to scale with confidence? Request a quote now and discover how Site24x7 can align with your IT and business goals.
Gartner, Voice of Customer for Network Management Tools, Peer Contributors, 11 July 2025.
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Topic Participants
Mahalashmi Narayanan